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Adding New Printers to Network Laptop

One of our users is having issues with adding a new printer from our network print server. When they try to add it, it comes up saying:

Connect to Printer:
Windows cannot connect to the printer. operation could not be completed (error 0x00000002).

I've tried restarting the local print spooler on her machine, the server itself and this does nothing. She can print fine to other printers it just seems she cant add any more new ones. Security is setup fine for her and she cna print to the ones she currently has added it just doesnt seem to let through any new connections to printers.

She is running a Dell Latitude E4300 with a standard 32 bit Vista build and the printers are various HP laserjets running from a 64 bit windows 2008 server.
1 Solution
Dear AdamB1988,

My best guess is you don't have the 32bit driver for the specfic printer on your Windows Server 2008.
So if that's the case, you'd need to add the 32bit driver for the specific printer model.
I assume you've obtained the specific 32bit driver from your vendor (e.g. HP) already.
Then in Windows Server 2008's do the following:
Open "Print Management" > All Printers > Right-click the specific printer, select "Manage Sharing" > "Additional Drivers".
If not already, select x86 and follow the on-screen guide for adding the additional (32bit) driver.

Kind regards,
AdamB1988Author Commented:
Many thanks for the quick reply Soren.

We do have the 32 bit driver as I can add it myself and I'm running a 32 bit OS (windows 7).

I've asked a colleague of mine to add it on their 32 bit Vista build and they can add it fine. I dont think the problem resides with the printer/print server, more with the user and their laptop.
your print spooler or drivers may be defective , download cleanspool.exe , it is bundled with windows 2003 support tools and run as an administrator on your xp machine . that should fix any issues with print spooler and drivers .

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AdamB1988Author Commented:
I tried running that and it says it need an NT OS or earlier. I ran it in compatibility mode under NT and it says its unable to determine what OS I'm running.
hmm , try connecting to the printer directly first using its ip address, if that work with no  probelms then the problems is with drivers on your server are not compatible with your client .

to do that :
click add printer >> local Printer >>  create newport  >>  TCP IP Port
then enter ip address and install drivers compatible for 32 bit vista or windows 7 .
and test
AdamB1988Author Commented:
I'll try this and let you know how it goes.
I am having the same issues and have found no resolution either.
Paul CorathersOffice Manager/OwnerCommented:
I also have the same problem

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