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troubleshooting Question

Adding New Printers to Network Laptop

Avatar of AdamB1988
AdamB1988 asked on
Printers and ScannersWindows VistaWindows Server 2008
8 Comments1 Solution713 ViewsLast Modified:
One of our users is having issues with adding a new printer from our network print server. When they try to add it, it comes up saying:

Connect to Printer:
Windows cannot connect to the printer. operation could not be completed (error 0x00000002).

I've tried restarting the local print spooler on her machine, the server itself and this does nothing. She can print fine to other printers it just seems she cant add any more new ones. Security is setup fine for her and she cna print to the ones she currently has added it just doesnt seem to let through any new connections to printers.

She is running a Dell Latitude E4300 with a standard 32 bit Vista build and the printers are various HP laserjets running from a 64 bit windows 2008 server.
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