oandosupport
asked on
squid error
users cannot access a website. it gives the error below; we use red hat linux as the proxy server and can access the website from the proxy server
##########################
The following error was encountered:
Unable to determine IP address from host name for www.oandoplc.com
The dnsserver returned:
Name Error: The domain name does not exist.
This means that:
The cache was not able to resolve the hostname presented in the URL.
Check if the address is correct.
Your cache administrator is root.
##########################
##########################
The following error was encountered:
Unable to determine IP address from host name for www.oandoplc.com
The dnsserver returned:
Name Error: The domain name does not exist.
This means that:
The cache was not able to resolve the hostname presented in the URL.
Check if the address is correct.
Your cache administrator is root.
##########################
SOLUTION
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ASKER CERTIFIED SOLUTION
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SOLUTION
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ASKER
root@int-server root]# host www.oandoplc.com
www.oandoplc.com has address 216.14.208.109
[root@int-server root]# cat /etc/resolv.conf
search oando-plc.com
nameserver 66.178.2.25
nameserver 4.2.2.2
nameserver 10.10.10.6
[root@int-server root]# hostname
int-server
[root@int-server root]#
www.oandoplc.com has address 216.14.208.109
[root@int-server root]# cat /etc/resolv.conf
search oando-plc.com
nameserver 66.178.2.25
nameserver 4.2.2.2
nameserver 10.10.10.6
[root@int-server root]# hostname
int-server
[root@int-server root]#
ASKER
issue resolved. changed dns entry in squid.conf
ASKER
access.log gave me a true picture of the error
dns_nameservers had internal dns only
resolv.conf was fine.
all comments were really helpful
dns_nameservers had internal dns only
resolv.conf was fine.
all comments were really helpful
ASKER
1269410023.637 3 10.10.83.48 TCP_MISS/503 1201 GET http://autodiscover.oandoplc.com/autodiscover/autodiscover.xml - NONE/- -
1269410032.236 1 10.31.7.14 TCP_MISS/503 1116 GET http://www.oandoplc.com/
- NONE/- -
1269410033.835 1 10.31.7.14 TCP_MISS/503 1116 GET http://www.oandoplc.com/
- NONE/- -
1269410034.643 1 10.31.7.14 TCP_MISS/503 1116 GET http://www.oandoplc.com/
- NONE/- -
1269410035.540 1 10.31.7.14 TCP_MISS/503 1116 GET http://www.oandoplc.com/
- NONE/- -
1269410036.325 1 10.31.7.14 TCP_MISS/503 1116 GET http://www.oandoplc.com/
- NONE/- -
1269410037.443 6 10.31.7.14 TCP_MISS/503 1116 GET http://www.oandoplc.com/
- NONE/- -
1269410052.570 14 10.10.81.22 TCP_MISS/404 0 CONNECT field.oandoplc.com:443
- DIRECT/- -
1269410063.251 4 10.10.83.53 TCP_MISS/404 0 CONNECT autodiscover.oandoplc.com:
1269410065.146 1 10.10.83.53 TCP_MISS/503 1201 GET http://autodiscover.oandoplc.com/autodiscover/autodiscover.xml - NONE/- - <!--[if gte mso 9]> Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4
1269410032.236 110.31.7.14 TCP_MISS/503 1116 GET http://www.oandoplc.com/
- NONE/- -
1269410033.835 110.31.7.14 TCP_MISS/503 1116 GET http://www.oandoplc.com/
- NONE/- -
1269410034.643 110.31.7.14 TCP_MISS/503 1116 GET http://www.oandoplc.com/
- NONE/- -
1269410035.540 110.31.7.14 TCP_MISS/503 1116 GET http://www.oandoplc.com/
- NONE/- -
1269410036.325 110.31.7.14 TCP_MISS/503 1116 GET http://www.oandoplc.com/
- NONE/- -
1269410037.443 610.31.7.14 TCP_MISS/503 1116 GET http://www.oandoplc.com/
- NONE/- -
1269410052.570 1410.10.81.22 TCP_MISS/404 0 CONNECT field.oandoplc.com:443
- DIRECT/- -
1269410063.251 410.10.83.53 TCP_MISS/404 0 CONNECT autodiscover.oandoplc.com:
1269410065.146 110.10.83.53 TCP_MISS/503 1201 GEThttp://autodiscover.oandoplc.com/autodiscover/autodiscover.xml - NONE/- -