We have BES version 5 (uses exchange 2003 server), it has about 40 users on it, so far i have had 3 calls from people who are no longer sending / recieveing emails, i checked the last message forward time and last contact time and they all stopped at different times Friday afternoon
When i look under email section is says state is running and queued for removal says no
I have checked and all 40 users are using the 8520 model of phone
On one of the users who is no longer working i got them to delete the desktop [cmime] service book and i then resent but this has made no difference.
I also got them to go into enterprise activation and hold down the ALT key and trye CNFG - then in the hidden menu turn the wireless off and then on again but that also did not fix the issue
Now im stuck as to what to do next
Any BES guru's out there than can help.