Xerox Phaser 6360

I have a phaser 6360 when printing from tray 2 it picks up the
paper then it makes a grinding nose and jams, from tray 1 no
problems I have looked at the steeping motors and gears but I didn't see any
striped gears
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Remove the imaging unit. Check if anything is stuck on the black roller underneath it. Also, remove tray 2. Look inside the slot for the tray. Near the front, at the top, you'll see a black plastic piece. Push the center of it towards the back and it will hinge down. Check no paper is stuck in there. Then click it back into place before you replace the tray.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.