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Unable to edit user profile

Posted on 2010-03-24
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Last Modified: 2012-08-13
Hi,
We have MOSS 2007 environment.
I have some users who are having an error when they try to edit their profile on MySite.
The error message is below.
"An unknown user profile error has occurred.  Try recreating this user profile or updating this user profile from the directory service to resolve this problem"
Strange thing is that not everyone is having the issue.  Only couple people are having the issue.
For example, I was able to edit "About Me" just fine, but 2 users in our organization could not.
Please let me know if you have any idea.

Thanks,
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Question by:SHPNT
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9 Comments
 
LVL 51

Expert Comment

by:Ted Bouskill
ID: 28516098
Has anything about their AD account changed?
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Author Comment

by:SHPNT
ID: 28563990
Nope.
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LVL 51

Expert Comment

by:Ted Bouskill
ID: 28600047
You might to delete their profile (not their My Site) and let it be created again.
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LVL 19

Expert Comment

by:MsShadow
ID: 28671051
Are you seeing any issues in the user profile import log?
0
 

Author Comment

by:SHPNT
ID: 29808811
Nope.  Nothing.
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LVL 51

Expert Comment

by:Ted Bouskill
ID: 29861512
Is Diagnostic Logging on?  (It's off by default)
0
 

Author Comment

by:SHPNT
ID: 29945096
No it is not on.  However, I opened a ticket with MS provide log files.  They simply told me to update Feburary update, but I am not sure if I can just apply it.

thanks,
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LVL 51

Expert Comment

by:Ted Bouskill
ID: 29967811
Carefully read the installation instructions Microsoft provides.  Sometimes updates have to be applied in a specific order.

Also, always run the update as a Farm Administrator.  NOTE: A domain or local administrator does NOT inherit that permission it must be assigned in Sharepoint.
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Accepted Solution

by:
SHPNT earned 0 total points
ID: 32810887
The issue is resolved with February CU 2010
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