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Ability to Insert Hyperlink continues to disappear from Outlook even after it is restored.

bonbon1 asked
Last Modified: 2012-08-13
Normally when this occurrs, we switch the mail format in Outlook from Rich Text to HTML.  However for this particular user, it appears to switch back to Rich Text on its own, and recently I changed it back to HTML and the 'insert' hyperlink was not restored.

Has anyone experienced this before?  Could it be some other setting perhaps in some other Microsoft Application, like Internet Explorer for example, effecting it?  Or is Outlook corrupt in some way.  This user's Outlook (or Office) has been 'repaired' on several occasions, and I am not sure if it is worth 're-installing' it and reconfiguring it or not.

This users computer is running Windows XP with Office 2003 Standard.
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