Ability to Insert Hyperlink continues to disappear from Outlook even after it is restored.

Posted on 2010-03-24
Medium Priority
Last Modified: 2012-08-13
Normally when this occurrs, we switch the mail format in Outlook from Rich Text to HTML.  However for this particular user, it appears to switch back to Rich Text on its own, and recently I changed it back to HTML and the 'insert' hyperlink was not restored.

Has anyone experienced this before?  Could it be some other setting perhaps in some other Microsoft Application, like Internet Explorer for example, effecting it?  Or is Outlook corrupt in some way.  This user's Outlook (or Office) has been 'repaired' on several occasions, and I am not sure if it is worth 're-installing' it and reconfiguring it or not.

This users computer is running Windows XP with Office 2003 Standard.
Question by:bonbon1
1 Comment

Accepted Solution

bonbon1 earned 0 total points
ID: 28465270
I read from both War1 and BlueDevilFan that in order to fix this in Outlook:

Go to Tools, Options, Security and switch the Security Zones from 'Restricted' to 'Internet' apply this, then go to Mail Format and make sure you are using HTML not Rich Text which is the only setting that allows you to 'insert hyperlink.'  

I have changed these settings and I will have to assume if it changes back to the previous after a reboot that we have set this in our global policies somewhere and will have to address it from there.

Meanwhile can someone tell me how to grant points to the users whose answers I found in the Knowlege base from a previous ticket?

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