Adobe CS4 Install ends with MSI installer ends with 11708

Have new load of Win XP, attempoting to instal Adobe CS4 from CD.  The installer starts, then stops with Setup Error, Setup has encountered an error and can not continue.  Contact Adobe Customer Support for assistance.  Customer support was no help and Adobe Tech Support never answers the phone.

Setting the flags in the registry to get more MSI error information, we get the following in the application log:

The description for Event ID ( 1040 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: D:\WinBootstrapper.msi, 2220, (NULL), (NULL), (NULL), , .

The description for Event ID ( 11708 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Product: Adobe Setup -- Installation operation failed., (NULL), (NULL), (NULL), (NULL), , .

The description for Event ID ( 1033 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Adobe Setup, 2.0, 0, 1603, (NULL), , .

The description for Event ID ( 1042 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: D:\WinBootstrapper.msi, 2220, (NULL), (NULL), (NULL), , .

The system log shows:
Event 7305, The Windows Installer service was successfully sent a start control.
Event 7306, The Windows Installer service entered the running state.
Event 7305, The Windows Installer service was successfully sent a stop control.
Event 7306, The Windows Installer service entered the stopped state.

We tried the trick of setting HKLM\software\policies\microsoft\installer\DisableMSI to zero - no change :(

ANy help/guidance would be hugely appreciated.


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Stephen YorkAsked:
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Vadim RappConnect With a Mentor Commented:
Delete everything from your %temp% directory.

However, this will be unlikely to help. According to the log, the installation fails in Adobe's custom action, yet another their creative attempt to be smarter than Windows Installer. The installation apparently reads the file with specified properties, and at some point fails. Regarding %temp%, maybe some old version of that property file is sitting there. Another attempt is: if you have some other Adobe software, run repair of it. It's possible that the reason CS4 is reading that file is in trying to better integrate with already installed products.

I think your best course is to request Adobe to escalate your support call. Search on google for ProcessPropertyFile adobe returns quite a number of results, all related to Photoshop CS4, so you are far from being alone with this problem. First level support is always useless practically everywhere, and you never receive anything but some canned nonsense on first contact, but usually all you need is to request to escalate it to the next level, refraining from any discussion with the 1st level┬╣. Sometimes twice. Usually they do it without argument.


┬╣) This is very important, otherwise the 1st level will be still trying to "help". 1st level support is usually provided by hired 3rd party offshored company, they company is billing Adobe (or whoever), so it's important to not leave them the opportunity to continue.
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johnb6767Commented:
start>run>msiexec /regserver

Also, depending on what version you have installed, might want to upgrade the Windows Installer.......

Windows Installer 4.5 is available
http://support.microsoft.com/kb/942288

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Vadim RappCommented:
In registry, navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\MsiInstaller
and change the value of EventMessageFile from msimsg.dll to msi.dll

This will fix the event messages themselves.

Also, please produce detailed log of the installation - see support.microsoft.com/kb/223300 - and post it here.


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Stephen YorkAuthor Commented:
done, still got same error!
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Jason C. LevineNo oneCommented:
RCSTechnology,

Is this a DVD version or a download version?
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Stephen YorkAuthor Commented:
done, log is attached
MSI8d6b8.LOG
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Stephen YorkAuthor Commented:
Running install from CD ROM
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Jason C. LevineNo oneCommented:
Just for kicks, download CS4Clean from Adobe and run it.  It can fix corrupted registry entries caused by a botched install of CS4 and allow the next run to install successfully.  
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Stephen YorkAuthor Commented:
Tried that but the CS$ would not run as there was no CS4 installed on this clean build.  It will not load the Adobe Contribute CS4 either from the CD ROM or a network install.  Also used "windows installer clean-up utility".
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johnb6767Connect With a Mentor Commented:
Is this your actual Admin User Profile?

C:\Documents and Settings\%admin!!!

Also, from your logfile....

"Error 1603. A fatal error occurred during installation" or "#_AdobeError_# 1603" when you install Adobe Creative Suite 4 or Point Products on Windows
http://kb2.adobe.com/cps/408/kb408716.html
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Vadim RappCommented:
> %admin!!!
nice catch! according to http://technet.microsoft.com/en-us/library/bb726984.aspx , these characters are allowed, but it's easy imagine Adobe bombing out on that.

> kb408716.html
I especially liked the recommendation to uninstall Google Desktop, LOL. Remarkably, not followed by recommendation to reinstall it after the installation of Photoshop. I think Google has a good case.
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johnb6767Commented:
I was just wondering if the Installer was parsing the actual username properly.....
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Stephen YorkAuthor Commented:
All - I created an admin user called Chicken and tried again - same failed results.  Did more reading on-line and read the install log in detail - I think I saw other installs that were not good/failed for other Adobe products.  Seems that there were other adobe prods installed and I found a post on Adobe forum that stated that this error comes from a prior failure and you needed to go into the proigram files and klll old Adobe folders and programs.  SOoooooooo, I uninstalled any Adobe product, killed Adobe folders in Program FIles and program files\common, killed and adobe folder in my local settings, local application settings, and local temp folders.  Still had failure, but now the faiulre was a dependancy failure *@#!!!!$@***$!!!!! - oops, sorry, bad language not allowed...  The dependacy error was the root of the prior failed installation (I find out now) and the dependacy error was because the CD that my user was using is damaged and missing stuff....

So, was the real issue the user name, or the damaged CD which then left a broken cached install?  We might never know, but the product is properly installed and registered and we are moving on. I will split points between John and Vadmin because your answers properly guided me to discovery and recovery.  Nice job and thank you for your generous help!
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johnb6767Commented:
Im glad you are fixed!
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