We help IT Professionals succeed at work.
Get Started

Exchange 2003: Mail Disappearing when Outlook's caching setting is enabled.

VoodooFrog asked
Last Modified: 2012-05-09
One of the clients in our network has an issue where emails from certain contacts gets deleted from the user's mailbox without appearing in his Outlook 2007.  However, If the caching mode is turned off, the messages from those recipients come through from that point on.  All the old messages are still lost.  The message tracking in exchange shows the messages all properly being delivered to his mailbox.  There does not seem to be any pattern to who's messages will not come through and which do.  This problem has persisted through 2 reformats of the client computer.

The only thing I can think of is a corrupt server-side rule, but I do not know how to verify or fix such an issue.

Hope you guys can help as this is an on-going issue, and I really don't want to have to reset up the user's mailbox.

Thanks for the help!
Watch Question
This problem has been solved!
Unlock 4 Answers and 6 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE