How do I remove Fasso.com apyware app

I have some system that have this Fasso.com app installed. the users have no idea how it got there. It doesn't show up in the add/remove programs. Just under the programs folder. There is an installer in the folder but it want s a password, which no one knows.

Any thoughts?
rdefinoAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

POINTGREENCommented:
Have you ran a spyware/virus removal utility?  Look into malwarebytes, download that and run it.  Maybe fasso.com is spyware related.  Also, download Microsoft Installer Cleanup utility, does it show up when running that program?  
0
rpggamergirlCommented:
If the users have no idea who put it there I would just delete the folder, use the above suggested tool or use RevoUninstaller.
http://www.revouninstaller.com/ 
0
thompsonwirelessCommented:
A fassco search doesn't come up with anything related to spyware.  If you are a manufacturing company, I suggest looking at the program to see what it is since search results indicate it appears to be legitimate.
0
INTRODUCING: WatchGuard's New MFA Solution

WatchGuard is proud to announce the launch of AuthPoint, a powerful, yet simple, Cloud-based MFA service designed to eliminate the vulnerabilities that put your data, systems, and users at risk.

c_a_n_o_nCommented:
If your system is infected with a pest, malware, trojan, or virus your system will behave unexpectedly.  The best method to attempt resolution is to completely rule out the operating system by bypassing it.  To do so, you will need a rescue CD.  There are several that are out there, you might be able to create one, there are instructions and sites that can assist with that.  But the easiest way is to use a product that is FREE, and I have used successfully for several of my clients and on many workstations.

BitDefender (FREE Downloadable Rescue CD).  Available Here.
http://download.bitdefender.com/rescue_cd/

Instructions on the product.
http://www.bitdefender.com/KB417-en--Using-the-BitDefender-Rescue-CD.html

Hope this helps.

PS.  This may sound like a "canned" response, it just might be.  However, it is the easiest and most effective method to resolve a situation like this.
0
Mohammed HamadaSenior IT ConsultantCommented:
I suggest that you upload the installer file to virustotal.com!
If it's a virus/trojan delete it using killbox.

http://killbox.net/
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
xmachineCommented:
0
sb7785Commented:
In addition to the other great suggestions posted; if they all fail, try creating a bootable antivirus CD. If that doesn't fix it, then you've got some serious problems. It's always good to keep on hand at anytime:
http://www.experts-exchange.com/Software/Internet_Email/Anti-Virus/Q_25347695.html 
http://www.experts-exchange.com/articles/Storage/Misc/Creating-a-bootable-CD-USB.html
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Anti-Virus Apps

From novice to tech pro — start learning today.