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Not entirely correct.<br />
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Cisco CME does provide queuing and CUE IVR can deliver callers to these queues which are managed entirely by CME.<br />
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UCCX is really a big step up (in cost) so if you can do it with CME queues, this will be much cheaper.<br />

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Not entirely correct.

Cisco CME does provide queuing and CUE IVR can deliver callers to these queues which are managed entirely by CME.

UCCX is really a big step up (in cost) so if you can do it with CME queues, this will be much cheaper.


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Is there any documents from Cisco comparing CUE IVR and UCCX IVR, not only the capacity but also the features? Thanks. Please explain a little bit about their difference. My goal is the prompt can tell the customer their position in the phone calls queue. And at the time of office closing time, direct all calls to prompt playing office closing message. Can CUE do this?<br />
<br />
Lou
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Is there any documents from Cisco comparing CUE IVR and UCCX IVR, not only the capacity but also the features? Thanks. Please explain a little bit about their difference. My goal is the prompt can tell the customer their position in the phone calls queue. And at the time of office closing time, direct all calls to prompt playing office closing message. Can CUE do this?

Lou

Comparison of CUE IVR &amp; UCCX IVR?

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.

IP Telephony

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).

Comparison of CUE IVR &amp; UCCX IVR?

Comparison of CUE IVR & UCCX IVR?