Credential Prompting (Internet Explorer via Citrix)

Hi there

Currently we have an issue where randomly our Citrix version of Internet Explorer prompts for domain credentials for authentication to our proxy server. When users enter their current domain credentials it allows access through the proxy server. They also click on "remember my password". However when they go to reopen IE it will prompt again for credentials.

We are using Internet Explorer version 8

This occurs randomly and I do not believe that it is occuring on all of our servers in the farm

Note that this never occurs when using local version of Internet Explorer

Any troubleshooting steps or places to look would be greatly appreciated

Thanks Heaps
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

There is a setting in Internet Options > Security > {Zone} > Custom Level... that allows you to change settings for User Authentication.  This is a fix that works locally a lot of the time for similar issues I've seen, I can't guarantee it will work on Citrix, but its worth a shot.
If they are clicking Remember my password, then when it comes time to change the password, the logged in credentials no longer match......

start>run>"control keymgr.dll" and see if there are any stored passwords....

Thats one of the problems with not blocking the ability to save passwords....
nickm34Author Commented:
Issue was caused by our caching of passwords on ISA Server

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Browsers

From novice to tech pro — start learning today.