• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 636
  • Last Modified:

Delegate appointment invitation and server-side rules not working

I have a user that has an issue where server-side rules do not work. Additionally, when I setup a delegate and enable the forwarding/copying of meeting invitations, the delegated user does not receive these copies from external users (only works from internal users).

I know these are two issues, however, I have a strong feeling that they are somehow related.

This only happens on this one user. The rules are server-side rules. I have ran the /cleanserverrules and even reloaded the user's profile in Outlook. I've also verified that there are no rules on either user (original user and delegated user). As far as the delegates issue, I have already disabled the delegates option, re-enabled, and tested with another delegated user. All of these tests provided the same results, so I'm stuck.

We are running Outlook 2003 with Exchange 2003.

Thanks in advance.
0
Roger Leech
Asked:
Roger Leech
  • 6
  • 3
2 Solutions
 
mass2612Commented:
Hi,

I might suggest you take a look at the rules on this users mailbox using MFCMapi. Sometimes the rules can become corrupt and this is a good tool to clean them up.

How to delete corrupted and hidden rules from a single mailbox in Outlook 2003
http://support.microsoft.com/kb/924297
0
 
Roger LeechAuthor Commented:
Hi.. thanks for the tip.  I'm going to look into this today and post my findings a bit later.  

Thanks!
0
 
Roger LeechAuthor Commented:
Unfortunately MFCMapi did not do the trick although it looked promising.  I followed the instructions in the MS link you sent exactly which did not work.  I did it a second time but did not import the rules from the backup, but created a new rule all together.  This too did not work.  The rules that he's trying to get working are ones that just file messages into sub-folders based on sender.  Pretty simple server-side rules.  very strange behavior...any further input is appreciated.  

Thanks.
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

 
mass2612Commented:
Have you tried removing Outlook from the equation and setting the rules from OWA? Also at this point I would consider exporting the mailbox data, deleting the mailbox, re-create, test the rules and then re-import the data and test again.
0
 
Roger LeechAuthor Commented:
I will try OWA, but I don't want to blow away the mailbox just yet.  The user is in his own info store so perhaps we can move him to another, or just dismount the one he's on and run some diags.  Thoughts? or is that not going to do the trick?
Interesting update...
both the delegate issue mentioned in the original question and the rules issue both appear to affect ONLY outside senders.  If he has a rule set for internal folks, they work, same w/ meeting invites (they send to his delegate).  
0
 
mass2612Commented:
Rules can be problematic at best. Don't let your users leave you troubleshooting them too much. Sometimes they just don't work but I'm not saying this is the case in this instance.

If you have another mailbox store available then doing a move may do the trick its certainly worth a try.
0
 
Roger LeechAuthor Commented:
I certainly can't give them that response.  Plus the rules are one thing but the delegate issue with meetings from the outside is a definite problem that needs to be fixed.  I did not get a chance to do this last night (west coast time) but I will do it tonight.  Thanks for all the feedback.  I'll post when I try that next step.  
0
 
Roger LeechAuthor Commented:
Sorry for the Radio silence... we have not abondoned this, we just haven't had a chance to take the store offline.  We'll likely do this over the weekend.  Stay tuned for an update on Monday (PDT)
0
 
Roger LeechAuthor Commented:
none of this worked.  We ended up  calling MSPSS and they walked me through some things.  The main issue was that there were about 3 - 4 computers that this person was using and according to MS, there can only be one session locked in on the rules section of the mailbox.  Becuase he never disconnected a couple of those computers the rules appeared to not get updated on the server.  

Anyway, we disconnected him from all sessions and logged in once to OWA.  Went back and re-imported the rules and they worked.  
0

Featured Post

Learn to develop an Android App

Want to increase your earning potential in 2018? Pad your resume with app building experience. Learn how with this hands-on course.

  • 6
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now