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You might try viewing the page to see if there is mixed content (SSL &amp;&nbsp;non-SSL) - it is common to have images linked to <a href="http" rel="ugc">http</a>: instead of <a href="https" rel="ugc">https</a>: which can generate this warning.<br />
<br />
Otherwise, the client may not have the root certificate trusted.<br />
<br />
You can click &quot;Accept site certificates&quot; to have the client trust the site. &nbsp;This should be used with caution to make sure they are accepting a certificate only from a trusted location.<br />
<br />
Here are a few (hopefully) helpful links:<br />
<a href="http://www-12.lotus.com/ldd/doc/domino_notes/6.5/help65_admin.nsf/f4b82fbb75e942a6852566ac0037f284/af8a613b4a48b02385256d9b004b0b7d?OpenDocument" rel="ugc">http://www-12.lotus.com/ldd/doc/domino_notes/6.5/help65_admin.nsf/f4b82fbb75e942a6852566ac0037f284/af8a613b4a48b02385256d9b004b0b7d?OpenDocument</a><br />
<br />
<a href="http://www-12.lotus.com/ldd/doc/domino_notes/rnext/help6_admin.nsf/f4b82fbb75e942a6852566ac0037f284/978e4eaeaad4993685256c1d0039917c?OpenDocument" rel="ugc">http://www-12.lotus.com/ldd/doc/domino_notes/rnext/help6_admin.nsf/f4b82fbb75e942a6852566ac0037f284/978e4eaeaad4993685256c1d0039917c?OpenDocument</a><br />

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You might try viewing the page to see if there is mixed content (SSL & non-SSL) - it is common to have images linked to http [http]: instead of https [https]: which can generate this warning.

Otherwise, the client may not have the root certificate trusted.

You can click "Accept site certificates" to have the client trust the site.  This should be used with caution to make sure they are accepting a certificate only from a trusted location.

Here are a few (hopefully) helpful links:
http://www-12.lotus.com/ldd/doc/domino_notes/6.5/help65_admin.nsf/f4b82fbb75e942a6852566ac0037f284/af8a613b4a48b02385256d9b004b0b7d?OpenDocument [http://www-12.lotus.com/ldd/doc/domino_notes/6.5/help65_admin.nsf/f4b82fbb75e942a6852566ac0037f284/af8a613b4a48b02385256d9b004b0b7d?OpenDocument]

http://www-12.lotus.com/ldd/doc/domino_notes/rnext/help6_admin.nsf/f4b82fbb75e942a6852566ac0037f284/978e4eaeaad4993685256c1d0039917c?OpenDocument [http://www-12.lotus.com/ldd/doc/domino_notes/rnext/help6_admin.nsf/f4b82fbb75e942a6852566ac0037f284/978e4eaeaad4993685256c1d0039917c?OpenDocument]


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user is using Lotus Notes Client 6.5.5 and is getting an error Retrieve Internet Service Certificate
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user is using Lotus Notes Client 6.5.5 and is getting an error Retrieve Internet Service Certificate

User is getting a error Retrieve Internet Service Certificate

Lotus Software produced the Lotus 1-2-3 spreadsheet program, and later developed Lotus Notes, a groupware and email system. Following its acquisition by IBM, the Notes and Domino client/server collaborative platform were expanded to include functions such as email, calendars, to-do lists, contacts management, teamrooms, discussion forums, file sharing, microblogging, instant messaging, blogs, and user directories. IBM also release SmartSuite, a comprehensive office suite, and followed that with Symphony, unrelated to the Lotus suite of the same name.