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Offer remote assistance users alphabetical order

Hello

When I am offering remote assistance to terminal server, then for selecting right user I must select user from a list which is sorted by session ID. When I open Task manager and Users tab - same thing - users are ordered by session ID. I would like them to be in alphabetical order.

If you have many users in terminal server, then it is a bit uncomfortable to find the correct one to offer remote assistance.

Terminal server is Windows Server 2003 32-bit.
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Uudistaja
Asked:
Uudistaja
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1 Solution
 
Jian An LimSolutions ArchitectCommented:
why you use remote assistance when you can use terminal server manager and remote control the specifc user that have problem?

in terminal server manager, you can sort them in what ever order you want.
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UudistajaAuthor Commented:
Because for using terminal server manager I have to be member of administrative group, but I do not want support personnel to be administrators in terminal server.
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Jian An LimSolutions ArchitectCommented:
you can give support personnel the rights to remote control without giving administrative group


Verify User Permissions
Verify that the user has permission to initiate Remote Control. Administrators, by default, can use Remote Control with other users' sessions. Users do not have this right. To give specific rights for groups other than Administrators:

   1. Start the Terminal Services Configuration tool.
   2. Double-click the connection you want to modify.
   3. Click the Permissions tab.
   4. Click Advanced, and then click Add.
   5. Specify the user or group you want to add so the user or group can use Remote Control.
   6. After adding the user or group, the Permission Entry dialog box appears. Click to select the Allow column for Remote Control.
   7. Click OK.
   8. Click OK, and then click OK.


Refer from: http://support.microsoft.com/kb/232792
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UudistajaAuthor Commented:
Thank you answering, but since our support personnel use a script where you insert user-name, script opens remote assistance window with correct terminal server in terminal server farm and support person must select correct user.

When using terminal server manager they have to find out in which specific terminal server regular user is.

I have another terminal server that is not part of terminal server farm and on its offer remote assistance program users are ordered alphabetically - so there must be a way, I just cannot find it yet.
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Jian An LimSolutions ArchitectCommented:
well, really hope you can find the right answer ...
remote assistance i just hard for me maybe :)
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