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Cannot print - server 2008

Posted on 2010-03-25
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Last Modified: 2012-06-22
Hi,


I have a server 2008 standard box running 3 printers , all dell , there is an issue with one. the 3330dn. Some users can print ton this fine with no problems. Other users can see the printer in their network shares and can connect and pull down a driver, but when some users try to print, their jobs just get stuck in the queue and never actually print. I then need to clear the queue from the server. I try re-print from the client and still no joy, why does this work for some users and doesnt work for others???
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Question by:frsupport
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by:JHalliday
ID: 28600469
Are you running a mix of 32 or 64bit XP clients ?
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by:frsupport
ID: 28607786
32 and 64 bit win 7
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by:JHalliday
ID: 28661023
Can you send me a screenshot of your additional drivers tab on the servers printer window for one of the affected printers
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Expert Comment

by:JHalliday
ID: 28661189
It feels like either an incompatible or corrupt driver on either the 32 or 64 bit driver that your clients are downloading from the server.  Are all the machines that are having problems the same architecture (i.e. all 64bit)
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Author Comment

by:frsupport
ID: 28664707
it appears to be about 50% of the 64bit machines, i have uninstalled the printer from print server and re-booted and then reinstalled the printer.
 
It's strange....for example I cant print to the 3330dn from my pc....but I can print to the other printers no problems.

print-drivers.png
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by:JHalliday
ID: 28786726
My gut says this is a driver problem.  What happens if you set the printer up on your PC directly (i.e. Local network printer without using the server ?)

If your PC has a local driver it can use for the printer and you are connecting to the printer via the server there could be a driver incompatability.

Also check to make sure your paper sizes are set-up correctly i.e. A4 on both the PC and server.
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Author Comment

by:frsupport
ID: 28800873
Is there anyway to check what driver is installed on the local pc? And possibly delete ?
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JHalliday earned 2000 total points
ID: 28870644
Yeah go to each affected PC goto the Printers folder and right click anywhere in the blank space and select Server Properties (If its Vista or Windows 7 you may need to use Run As Administrator) then select Drivers and click remove.
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