Can't access www.google.com from IE / Firefox

Posted on 2010-03-25
Medium Priority
Last Modified: 2013-12-08
Starting last night, I can't get to www.google.com directly. Last night, neither IE nor Firefox would connect to it. When I pinged www.google.com, I get Request Timed Out. This seems to be the only site I'm having problems with. cnn.com, experts-exchange.com, bing.com, nabiscoworld.com, geocaching.com all work.

This morning, Firefox was briefly able to display the google page but when I tried to use it, it failed and said "Network Timeout". But IE still says "Internet Explorer can't display the webpage". If I use IE to access (which I got from the ping command), it does connect to Google, but to the English version, not the general version.

Is there something I can do to fix the problem or do I need to contact my ISP?

Thanks in advance.
Question by:ZekeLA
  • 2

Author Comment

ID: 28558636
While I can get to the Google English page, it doesn't work. Any search says it can't display the web page.
LVL 66

Accepted Solution

johnb6767 earned 375 total points
ID: 28563948

ipconfig /flushdns
netsh int ip reset reset.log
netsh winsock reset

Then reboot... Any better?

Also, a HJT logfile might help.....

LVL 22

Assisted Solution

remorina earned 375 total points
ID: 28564572
You probably either have a browser hijack or a google timeout infection, have you ran any Anti Virus or Anti Spyware scan?

Try MALwareBytes, they have a free version

Try the below steps and see if they help

                                                  The Google Timeout Virus works by replicating and moving  hosts files on your PC.
  • Go to the "C:" drive and open the Windows  folder. Open the file called System32.                                            
  • Open the drivers folder in the System32 file.
  • Open the "Etc" folder inside. Locate any hosts files in the   folder.
  • Drag any hosts files you find there into your Recycling Bin.
  • Restart your PC
Otherwise you can check here for more information about how to clean your pc from such infections http://www.pccleaningguide.com/custom.html


Author Closing Comment

ID: 31707057
The problem has corrected itself. I have McAfee which is up date. I checked the hosts file which is fine (just one entry for localhost to

Thank you for the suggestions. I'll check further if the problem recurs.

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