I have an old Toshiiba Tecra M2-S430. It had several viruses. I have worked for 4 days to insure that they are all gone. I used many trojan removing tools. I used professional virus-removing tools. I assume the laptop is clean. I believe the following statement: "You can never trust your computer again, once you've had a virus." This computer runs WIN XP SP3.
So---the computer looks virus free now, but it is very slow and will freeze once in a while. It can not run more than one app at once. laptop only has 512 mb of SD RAM pc133. As I was using it, I noticed that the volume kept getting lower and lower until there was none.
MY QUESTION IS:---(A)Believing the viruses are gone, with the info I have provided, can any one tell what is causing this computer to be so slow? (B)Is it time for the lady to get a new laptop(which she cannot afford) ??
I am afraid to try to boost the memory because it is so expensive and I do not have any lying around AND what if that is NOT the issue that is causing the slow-down. AND I do not wish to format and reinstall for the same reason, What if reinstalling does not fix this.??
I guess my REAL question is what do I tell the owner of this laptop?
Thanks to the experts , in advance.