Send option does not work in outlook 2007

I have a customer who is using Outlook 2007 tied in with out exchange server.  When she works remotely through a vpn connection she hits the send button and the message disappears from her sent and outbox items however the message is never sent.  She has to go to send/receive for the message to be sent.  The strange part is that when expanding down the send/receive option.. the first two options "send/receive all and "this folder" do not work.  But when clicking the third option "send all" the message goes through.  I have tried using cached exchange mode and taking it off as well and that has made no difference.  OS is XP sp3.  Thanks for the help.
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Open outlook safe mode (start > run > outlook /safe)
If it is working fine in safe mode, then it is a Addin or GP causing this issue
Create a new outlook profile and check if it works fine.


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
otishelpAuthor Commented:
Thank you.  I will try this today and let you know how it goes.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.