troubleshooting Question

WatchGuard X5 and VOIP

Avatar of KellyOfColorado
KellyOfColoradoFlag for United States of America asked on
Voice Over IPHardware FirewallsTelecommunications
3 Comments1 Solution836 ViewsLast Modified:
Hi Gang,
  I have a home office protected with a WatchGuard x5.  The trouble in my neighborhood is the Verizon Cellphone service is really lame;  it's a "limited service area" they tell me.  Anyway, the remedy was to sell me a "Network Extender" ($250) that interfaces my Blackberry Storm to Verizon via my Internet (Comcast broadband) connection.  
  I connected the Network Extender to the Trusted network on the X5.  Now, problem is that my QOS varies enough that some calls sound little better than the lame connection to the closest cell tower (sounds like the other person is under water).  Verizon tech support thinks that optimizing my firewall for VOIP would resolve the problem
 Can someone here hemp me to understand how to most quickly do this?

Thanks!

-k -
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