Has anyone successfully converted normal.dot to Outlook 2007 Quickparts

Hello all,
We have a client that are heavy Outlook users. We installed a new SBS 2008 server and upgraded all users to Windows 7 and Office 2007 except one. This one user relies heavily on autotext in Outlook when sending email. When we upgraded her to Outlook 2007 I found Microsoft changed the way autotext works. Instead of using one normal.dot file, they now have two different files. One for Word and one for Outlook. I was able to import all her autotext into Word and it works fine but Outlook autotext does not work no matter what I do. I have followed several methods to convert this file including the Microsoft suggested method.
Does anyone have experience converting this file for Outlook and can you give me a step-by-step on how to do it?
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Is this user using just the Office 2007 Suite?
Or does this user also have office 2003 word or outlook still installed on the machine.

As you know Word and Outlook 2007 now use something call a Quick Part rather than auto text.

Both Word and Outlook have their own Normal.Dotm

Word- Normal.dotm
Outlook - NormalEmail.dotm

Each of these have the ability to store their own sepearate QucikParts.

If you would like to have  the same Quick Parts in Outlook  as you have in Word all you need to do is simply delete the NormalEmail.dotm.

Create a copy of your Normal.dotm

Then rename it to NormalEmail.dotm

(Must be closed out of Word and Outlook to do the above)

murgroupAuthor Commented:
As I said we were able to get quickparts working for Word 2007 but not for Outlook 2007. I tried it on my machine also and it did not work. Because all attempts were unsuccessful, we rolled her back to Office 2003 so she could use autotexting.
I will try your solution but believe I already tried this. Will let you know today if it works.
IM confident the above will work for you.

Also, When re-installing Office 2007, make sure you have SP2 installed as well.
There were some quickparts updates in it.
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murgroupAuthor Commented:
Ok I tried it and now I remember another problem we are having. In Outlook when I create a new message and click insert, quickparts is greyed out. Any ideas why that would be?
That will be becuase there are no Quick Parts Saved.

If you go down into the Email Body and type something llike:

User Name
User Title
User Company
User Phone
User Fax

Then Select or Highlight the text.
Once its highlighted
Go to Insert>QuickParts
Save Selection to Quickpart Gallery should now be available
Click on this
Name you Selection, Say "Signature"
Dont change any other options
Then OK

Close your email.
OPen a new one
Go to Insert>Quickparts>

You should now see your signature or text you added to quickparts.

murgroupAuthor Commented:
What you described in your last comment works fine and has always worked fine. Let me try to clarify again what we need.
We are able to copy the normal.dot file into the C:\Users\username\AppData\Roaming\Microsoft\Document Building Blocks folder. When I do that, Word converts it to a Normal.dotm and quickparts in Word 2007 work fine.
What I really need is to convert this users normal.dot file to normalemail.dotm and have all her autotext show up in quickparts. I have tried every combination I can think of including what you mentioned above.
I opened the normal.dot file with Word 2007 and converted it to normal.dotm and copied that file into the templates folder. Then renamed it to normalemail.dotm. This did not work. Then I noticed the normalemail.dotm file is a macro enabled template so I saved it as normal.dotm macro enabled. Then renamed to normalemail.dotm macro enabled. No luck.
I see.

I think the issue is in the conversion process.

Here is the official way to do it from TechNet


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murgroupAuthor Commented:
Thanks I've been looking for that article. Unfortunately, that was the first method we tried and I spent an hour moving the several hundred autotext entries she has to the NormalEmail file only to find it did not work. The only difference is we installed a new Windows 7 machine and installed a clean copy of Office 2007 so there was no upgrade that coverted the file to normal11.dot. We saved her normal.dot file from her previous computer running Office 2003.
Have to tell you I'm not very enthused about the manual process layed out by MS. As I said her autotext entries alone number in the several hundred. If I had to deal with this in a large environment it would be a deal breaker. I will try it one more time tomorrow and proceed step-by-step as outlined by the technet article.
Thanks for hanging in there with me!
No worries, let me know how it goes
murgroupAuthor Commented:
No solution yet but awarding points and closing the question. Hopefully someone will figure it out soon or maybe Office 2010 will fix the problem.

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