troubleshooting Question

Outlook White screens and slow performance

Avatar of murgroup
murgroupFlag for United States of America asked on
OutlookExchangeSBS
4 Comments2 Solutions660 ViewsLast Modified:
Hello all,
We have a customer that continues to have problems with Outlook performance. They get white screens and spinning hour glasses much of the time. They are heavy Outlook users and also use Teamscope CRM. Every piece of equipment has been upgraded and it got better for awhile but now they are having problems again. Running scanost seems to improve things for a few days then it degrades again. Several users do have large OST files in the 4 GB range. Public folders are currently 18GB and Private 24 GB.
I keep the exchange databases defragged and everything is patched. Currently both exchange databases reside on the same raid array. Should I consider splitting these between disks? Teamscope stores everything in public folders.

Before the upgrade they were running SBS 2003 and had similar issues. The only thing we brought over from the old system is Teamscope CRM. Does anyone have similar issues with this program?

Other than this issue you can sit at any workstation and the network, internet and Office are rocking fast. We can move huge graphic files across the network with no problems.

Any suggestions would be greatly appreciated!

Here is the system information:

Server:
Dell Poweredge 2900 III
SBS 2008
Dual E5420 2.5GHz quad core
8 GB Ram
2 - 300 GB SAS (raid 1) OS
2 - 500 GB SAS (raid 1) Data
2 - 146 GB 10K SAS (raid 1) Exchange databases priv and pub

Workstation:
All are new dual or quad core procs
4 GB ram
Sata hard drives
Windows 7 32 or 64 bit
Office 2007 or 2003

Network:
Dell gigabyte switch
ASKER CERTIFIED SOLUTION
drozeveld

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 2 Answers and 4 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros