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BSOD Blue screen and memory dump

My Dell XPS M1330 keeps giving the BSOD and doing memory dump.  About 4 times per week.  Any ideas why.  I have attached the dmp file.  My OS is vista and its fully up to date.
3 Solutions
*** Hopeleonie ***IT ManagerCommented:
points to  McAfee. can you update or uninstall it?
UmberstellaAuthor Commented:
Thanks hopeleonie
Just did an update and it ran fine.  Its set to update regularly anyway.  I do need it.  Do I have to choose between McAfee or BSODs?
Looks like others are having similar issues with the SP2 installation and antivirus. I just (couple of weeks ago) successfully rebuilt an HP laptop including SP2 without any issues. But I specifically remembered installing SP2 BEFORE installing any antivirus.



Hope this helps.
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*** Hopeleonie ***IT ManagerCommented:
hi umberstella

a virus definition update will not help to solve the problem. try to update the program version. did you buy mcafee or is this a trial version? if it is a trial software uninstall it, after install microsoft security essentials (http://www.microsoft.com/security_essentials/). then we can find whether it is 100% McAfee.
John GriffithConsultantCommented:
The bugcheck = 0x27 = a problem occurred in the SMB redirector file system.  Probable cause listed as mup.sys - the Microsoft multi-UNC driver; however as others have said - MCAfee is in this up to its neck.  I highly suggest that you remove McAfee from your system.  Its firewall can block local NETBIOS ports which in turn cause system services to crash.
Remove McAfee using the McAfee Removal Tool (MRT) -  http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Download the McAfee Removal Tool (MRT); save to desktop.  Boot into SAFEMODE (NO Networking) - tap F8 key during boot-up. Then go to desktop, RIGHT-click on the MRT icon and select Run as Administrator.  When complete - re-boot. Reset Windows firewall to default settings.
Install Microsoft Security Essentials --> http://www.microsoft.com/Security_Essentials/
Besides Mc Afee, you are in need of driver updates, specifically this 2004 driver - (remove device if no update available) -
ser2pl.sys   Mon Jun 28 00:08:53 2004 (40DF99D5) - Prolific USB-to-Serial Comm Port
 A complete listing of the driver requiring updates is in the code box below.  Check with Dell Support or go to the product manufacturer's site directly.
Intel --> http://downloadcenter.intel.com/Default.aspx
Broadcom --> http://www.broadcom.com/support/ethernet_nic/downloaddrivers.php
Dell Support --> http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs&~ck=anavml
Regards. . .

Update these drivers - 

ser2pl.sys   Mon Jun 28 00:08:53 2004 (40DF99D5) - Prolific USB-to-Serial Comm Port

igdkmd32.sys Wed Jan 02 11:48:24 2008 (477BC058) - Intel mobile 965 chipset

rixdptsk.sys Tue Nov 14 20:35:19 2006 (455A6ED7) - R5C852 Ricoh xD Controller

rimsptsk.sys Tue Nov 14 22:42:45 2006 (455A8CB5) - Ricoh Memory Stick Host Controller
rimmptsk.sys Wed Nov 15 03:16:23 2006 (455ACCD7) - RICOH MMC Driver

RimSerial.sys Mon Nov 24 12:02:13 2008 (492ADE15) - RIM Virtual Serial Port v2

dsunidrv.sys Sun Feb 18 13:31:02 2007 (45D89B66) - Gteko Diagnostics driver
b57nd60x.sys Mon Feb 26 17:50:32 2007 (45E36438) - Broadcom NetLink Fast Ethernet driver
SynTP.sys    Fri Apr 27 18:38:48 2007 (46327B78) - Synaptics Touchpad
stwrt.sys    Thu May 10 12:01:29 2007 (464341D9) - SigmaTel High Definition Audio CODEC
IntcHdmi.sys Wed Jun 06 19:21:31 2007 (4667417B) - Intel(R) High Definition Audio HDMI

OEM04Vfx.sys Mon Mar 05 05:45:03 2007 (45EBF4AF) - Dell driver - maybe webcam..?
OEM04Vid.sys Wed Oct 10 22:45:23 2007 (470D8E43) - Dell driver - maybe webcam..?

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UmberstellaAuthor Commented:
Thanks for all your help.  I have some work to do so.  Ill do in in the coming days.

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