Outlook clipboard problem

I have a user who is having a problem with his clipboard.

The user has two windows open: One is a web browser, the other is outlook.

Select text in web browser window, hit ctrl+c, able to paste that info into a search box or whatever.

However, if he opens a message from outlook, the contents of the clipboard disappear and he is forced to go back and recopy.

Anyone have any ideas?
MrBlisterAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

InderjeetjaggiCommented:
go to below registry, open the location and delete everything:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Setup\OutlookSecureTempFolder(if outlook 2003 use 11 instead of 12)

Path should be something like:
C:\Documents and Settings\username\Local Settings\Temporary Internet Files\Content.Outlook\1234587\
Regards
Inder
0
drozeveldCommented:
I believe I have seen this happen before when an end-user has two windows open both with Microsoft Outlook open in both of them.
0
MrBlisterAuthor Commented:
I found the registry key you listed however the correlating folder does no exist on the machine.

Yes, I unhid protected files/folders.
0
MrBlisterAuthor Commented:
Future reference: Was an adobe dreamweaver plugin in outlook. Killed that and all is good.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.