Sync Issues with Act and Outlook

Hello All,

    I have a client that is having issues with Outlook syncing it's calendar with ACT.  They have a Windows SBS 2003 and they use Exchange for email.  He's running a Vista Client with Outlook 2007 running and ACT.  I followed the steps to setup the sync feature in ACT but it never works.  Even if I try to copy over the Calendar from Outlook to ACT.  It even pops up the box so we can choose which profile we want to sync with ACT.  We choose the main profile and a bar comes up and at the end we check both calendars and nothing has happened.  Any suggestions to resolve this issue?  I've heard there are programs that handle the sync better.  Any recommendations?
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bobohostAsked:
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bobohostConnect With a Mentor Author Commented:
Was able to resolve.  I removed all SYNC data and then tried it again.  This time it worked.  Not sure why that fixed it but now it is working as it's supposed to.
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Have you added the address book to Outlook?

Have you followed these steps:
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=22939

Have you set the filter in ACT! to show Outlook activities? See:
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=16650

If they don't help:
What version of ACT! (full build from Help | about)?
Do you want just one way or two way sync?
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bobohostAuthor Commented:
Yup using ACT 2010.  Did all the steps from Sage but it just never completes.  I am going to reinstall Windows and start with a clean setup.
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
How did you go?

What version of ACT! (the full build from Help | About)?

Have you tried with the ACT! demo database and a clean Outlook Profile?
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bobohostAuthor Commented:
Yes created new profile and it does work better.  I can sync Outlook to Act but not the other way around.  Do I need to do anything to setup the access to Outlook?  
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
What happens when you try the other way?

Do you have the activities in your new Profile?
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bobohostAuthor Commented:
I get the sync box that looks like it's working and then it goes away.  After that I check the Outlook calendar but nothing has been placed that was created in ACT to Outlook
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bobohostAuthor Commented:
The version is

Act by Sage 2010 version 12.0.409.0 Hotfix 3
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