How do we disable prompt for a password in terminal server session?

Hi,

A customer of ours uses remote desktop to connect to it's SBS 2003 server.  He does this so he can use an application we developed for him.  

The problem is the following:  He's got the username and password saved in an RDP file, so connecting to the SBS 2003 server is easy.  After a while, however, the session goes idle (which is standard behavior) and he's prompted to "press ctrl + alt + del" and asked to provide his username and password.  

I know this is a stupid idea, but... Is there something we can do so his session never goes idle, no matter how long he's inactive in the session?  
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TorettoAsked:
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SjoerdvWCommented:
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Rob WilliamsCommented:
The remote desktop session is controlled by numerous session limits, such as time limits for disconnected sessions, active sessions, idle sessions, and action upon reaching the time limit. All of these can be set in 6 locations. In your case, with one user, I would use #5, but if it doesn't work it is possible one of the others is overriding this. If using policies remember this doen't apply for about 90 minutes or run  gpupdate /force on the TS.
1) Domain group policy Computer configuration | Administrative templates | Windows components | Terminal Services | Sessions |....
2) Domain group policy User configuration | Administrative templates | Windows components | Terminal Services | Sessions |....
3) Local computer policy Computer configuration | Administrative templates | Windows components | Terminal Services | Sessions |....
4) Local computer policy User configuration | Administrative templates | Windows components | Terminal Services | Sessions |....
5) User’s profile in Active Directory. See: Active Directory Users and Computers | User profile | Sessions
6) If a terminal server, see also: on the terminal server, Terminal Services Configuration console | Connections | right click on RDP-Tcp in the right hand window and choose properties | Sessions |….
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TorettoAuthor Commented:
RobWill, that seems to be the solution we were looking for.  Thanks a lot!
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Rob WilliamsCommented:
Thanks Toretto. I hope it works out for you.
Cheers!
--Rob
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