Net support and Windows 7

I have a Dell Latitude E540 laptop with Windows 7 Professional.  I have installed Netsupport v9 on it.  However, I cannot net support the laptop from my pc.  My pc is an xp model.
I can ping the laptop from my pc.

Any ideas?
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Look to see if "Accept Remote Connections" is enabled.

Right click on your My computer icon, click on properies, Click on Remote tab on top.

Check both boxes...

1- Allow Remote Invitations to be sent from this computer.
2- Allow users to connect remotely to this computer.

If this don't work. Repost. This should be an easy one....

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ELGowenAuthor Commented:
Thank you for your response.  If this solution doesn't work I will log another call.
ELGowenAuthor Commented:
Solution: Driver for Sierra Wireless USB 302 Modem has NDIS6.2 driver.  This is incompatible with Windows 7.  The driver for the modem must be downgraded to NDIS5.1.  Having done this, I can now NetSupport, VNC and Remote Desktop to the Windows 7 laptop from my XP desktop.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.