Internal email being rejected from one user.


We are currently having an issue with Exchange 2010. A new user was created, and a mail box was created for her. She can receive email from some people and not from others internally. One thing I noticed that when looking at the Exchange Management Console the mail icon next to her username has a little icon of a man on it. She is the only user who has that icon. Here is the return email the sender gets:

Delivery has failed to these recipients or groups:

'Crawford, Linda' <>
The e-mail address you entered couldn't be found. Check the address and try resending the message. If the problem continues, please contact your helpdesk.

Diagnostic information for administrators:

Generating server: EXCHANGE.xxxxx.local
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

Original message headers:

Received: from EXCHANGE.xxxxx.local ([fe80::39c1:c46a:84e4:52ac]) by
 Exchange.xxxxx.local ([fe80::39c1:c46a:84e4:52ac%13]) with mapi;
 Wed, 24 Mar 2010 13:39:15 -0400
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: "Kelly, Brandy" <>
To: "'Crawford, Linda'" <>
Subject: test
Thread-Topic: test
Thread-Index: AcrLeOw5soUkyeueTEqNestkIY9/jg==
Date: Wed, 24 Mar 2010 13:39:14 -0400
Message-ID: <C60BE3C8AFFD3A46AFE377C7A49EB28C08349E47@Exchange.xxxxx.local>
Accept-Language: en-US
Content-Language: en-US
X-MS-TNEF-Correlator: <C60BE3C8AFFD3A46AFE377C7A49EB28C08349E47@Exchange.xxxxx.local>
MIME-Version: 1.0

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

This is wrong:

It looks as if her mail account(s) isn't set up in Exchange properly  I would compare her x400 address and others with the account of someone who doesn't have this issue.
ecmsiAuthor Commented:
I compared her x400 address with one of a known working account and they are set up the same. Do you know why the icon next her to name in the management console would be different from everyone elses?

Also, this user was created in AD and then the mailbox was created at a later time in the management console. Would this have anything to do with it? She also has no problems receiving email from the outside.
I would have created her Exchange mailbox when I created her account.  I don't personally know of any other way to make this happen without deleting her account and recreating it along with the Exch Mailbox or creating a second account to test with.  Creating her mailbox later may have been your problem.
ecmsiAuthor Commented:
We found that she was using an old email address in her contacts list that was not correct.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.