I am trying to restore a user’s inbox (e.g. Rob Smith), but wish to redirect the restore to a different user’s inbox (e.g. restore rob).
The restore consistently fails with the following: Unable to restore any content for restore rob[rrob] because the Microsoft Exchange database that hosts that mailbox is offline or the mailbox doesn't exist.
The database is online and the mailbox exists.
The procedure I am using is as follows:
In Backup Exec, I right click on the appropriate tape and select Restore Data.
I navigate to Rob Smith’s mailbox and put a tick next to his Inbox.
I then select Microsoft Exchange Redirection.
I tick Redirect Exchange Sets
In Restore to Server field, I type: \\server05
I tick Redirect Mailboxes or Public folders
In the Restore to Mailbox field, I type: restore rob[rrob]
I click Run Now
The job goes through the staging procedure and the byte count goes up until it stops at 8,106,042,172. It sits there Running for a minute or so (there is no percentage value) and then the job fails.
Using my mailbox to test, I have however, been able to restore emails back to their original location successfully. It is just redirecting that will not work.
I have looked on the Symantec website but cannot find any clues. We are using Exchange 2007 Server and Backup Exec v12.5 with exchange agent. Our Exchange server is a member server. The server is new and I am beginner level with this software version.
I would be grateful for any help.