Email from Track It 9 is not reaching the user - Exchange Server 2007
Work order is being submitted from Track I 9 and Track it creates an email to the user. The email is being created by Track It but it is not reaching the user.It is not in the users junk mail or it is not in the users deleted folder. There is no rules that is being set in Outlook 2003. So, the email is leaving Track It and I don't have the permissions to view the Email Queue viewer in Exchange due to which I am not able to view the queue to check whether email is going through or not.
Next, I even checked Symantec Exchange Mail Security and I don't see the email in quarantined list also., Is there anyway I can trace it please. Thanks and I appreciate your response.
Next, I even checked Symantec Exchange Mail Security and I don't see the email in quarantined list also., Is there anyway I can trace it please. Thanks and I appreciate your response.
ASKER
Shaun,
Thanks for your detailed explanation. The users are internal users. Our own employees and they receive mails from our Exchange server hosted internally. This is not happening for all the users, but for some of the users.
Hope this helps little bit more.
thanks,
Thanks for your detailed explanation. The users are internal users. Our own employees and they receive mails from our Exchange server hosted internally. This is not happening for all the users, but for some of the users.
Hope this helps little bit more.
thanks,
you really need to see the message tracking logs on exchange to see if the mail arrives and gets delivered to the mailbox, can you not check this on exchange?
shaun
shaun
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You know the mail is being sent but it is not arriving at the user end? You can't access Exchange server at all and you want to know if you can track the mail item?
Well, if you don't have access to the Exchange server you can't track the message through it so its going to be tough, about the best you can do is to check the mail is being accepted by Exchange by using a network sniffer like wireshark or network monitor 3.3 to see the SMTP conversation take place.
In general though, in order for the third party app to submit mail for relay using Exchange 2007 you should check through this article: http://msexchangeteam.com/archive/2006/12/28/432013.aspx
Shaun