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Email from Track It 9 is not reaching the user - Exchange Server 2007

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Last Modified: 2012-05-09
Work order is being submitted from Track I 9 and Track it creates an email to the user. The email is being created by Track It but it is not reaching the user.It is not in the users junk mail or it is not in the users deleted folder. There is no rules that is being set in Outlook 2003. So, the email is leaving Track It and I don't have the permissions to view the Email Queue viewer in Exchange due to which I am not able to view the queue to check whether email is going through or not.

Next, I even checked Symantec Exchange Mail Security and I don't see the email in quarantined list also., Is there anyway I can trace it please. Thanks and I appreciate your response.

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