cant remove act 2000 or norton 2007/2009
I am having problems with accessing certain websites, and I think it is because I have Macaffee installed now, and Norton (2007 or 2009) did not fully uninstall. SO, I originally wanted to make sure I cleaned up all old Norton stuff.
I try to run Norton's removal tool, but then I get the message that Symantec Act 2000 is found (I used to have Act 2000, upgraded to 2009, had problems, uninstalled 2009, but want to keep my Act database if it is out there somewhere!)
So, can I get rid of Act 2000 residuals and keep the database if it is out there (or tell me how to copy it without having Act, and I will reinstall in the future). Then, hopefully I can re-run the Norton removal tool. I have windows XP home.
Thank you kindly
I try to run Norton's removal tool, but then I get the message that Symantec Act 2000 is found (I used to have Act 2000, upgraded to 2009, had problems, uninstalled 2009, but want to keep my Act database if it is out there somewhere!)
So, can I get rid of Act 2000 residuals and keep the database if it is out there (or tell me how to copy it without having Act, and I will reinstall in the future). Then, hopefully I can re-run the Norton removal tool. I have windows XP home.
Thank you kindly
Hello,
The best thing to do is open your ACT 2000 take a backup of your dataabse File > Backup then your ACT 2009 dataabse if its under default location it should be under My doucments > ACT > Act for Windows 11 > Databases so copy them. Then remove ACT 2000 from add or remove programs then reboot then run the Norton Removal Tool and remove Norton completely then reinstall ACT 2000 most the database should be in the same location where it was before if not restore it from the backup !!
Hope this helps,
Captain
The best thing to do is open your ACT 2000 take a backup of your dataabse File > Backup then your ACT 2009 dataabse if its under default location it should be under My doucments > ACT > Act for Windows 11 > Databases so copy them. Then remove ACT 2000 from add or remove programs then reboot then run the Norton Removal Tool and remove Norton completely then reinstall ACT 2000 most the database should be in the same location where it was before if not restore it from the backup !!
Hope this helps,
Captain
ASKER
Hi, I had uninstalled Act 2009 (I had upgraded from 2000), but it is still looking for something with 2000. I could reinstall Act 2009, and make the backup, but I am concerned that Act 2000 will still be a problem when Norton removal is run?
Thx, Mark
Thx, Mark
ASKER CERTIFIED SOLUTION
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ASKER
GL Computing, thanks-give me a couple of days, and I will get back to you. this makes sense, so lets see what I come up with. thx, mark
ASKER
pls leave open--i have to wait a bit, as got caught up traveling, but will continue to follow up in near future.
Let us know how you go when you get the chance
ASKER
pls dont close. I am in Rwanda right now, and will be in America next week, and will try above solutions. Thank you for your patience.
Thanks for the update
ASKER
sorry it took so long! thanks so much!
Do you want to keep ACT! 2000 or 2009 database?