cant remove act 2000 or norton 2007/2009

I am having problems with accessing certain websites, and I think it is because I have Macaffee installed now, and Norton (2007 or 2009) did not fully uninstall.  SO, I originally wanted to make sure I cleaned up all old Norton stuff.
I try to run Norton's removal tool, but then I get the message that Symantec Act 2000 is found (I used to have Act 2000, upgraded to 2009, had problems, uninstalled 2009, but want to keep my Act database if it is out there somewhere!)
So, can I get rid of Act 2000 residuals and keep the database if it is out there (or tell me how to copy it without having Act, and I will reinstall in the future).  Then, hopefully I can re-run the Norton removal tool.  I have windows XP home.
Thank you kindly
rwandamarkAsked:
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Do you still have ACT! 2000 installed?
Do you want to keep ACT! 2000 or 2009 database?
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CaptJack_SparrowCommented:
Hello,
The best thing to do is open your ACT 2000 take a backup of your dataabse File > Backup then your ACT 2009 dataabse if its under default location it should be under My doucments > ACT > Act for Windows 11 > Databases so copy them. Then remove ACT 2000 from add or remove programs then reboot then run the Norton Removal Tool and remove Norton completely then reinstall ACT 2000 most the database should be in the same location where it was before if not restore it from the backup !!
Hope this helps,
Captain
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rwandamarkAuthor Commented:
Hi, I had uninstalled Act 2009 (I had upgraded from 2000), but it is still looking for something with 2000.  I could reinstall Act 2009, and make the backup, but I am concerned that Act 2000 will still be a problem when Norton removal is run?
Thx, Mark
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Yes, it's just ACT! 2000 (which was a Symantec product) that uses the Symantec registry hive and Norton doesn't want to remove it
ACT! 2005 (7.0) and later use their own keys

Do you need/want both ACT! databases backed up or just one?

You obviously want to make sure you have you ACT! data (which ever has the current data) backed up.

With ACT! 2000 (5.0), if you don't have it installed to run a backup, you just need to copy the folders (all files in them) - Database, Layouts, Email, Attachments, Templates, Reports, documents

With ACT! 2009 (11.x) you need to stop SQL (if it's still installed) before the copy will work. Then copy, the database folder (with the ADF and ALF) and the subfolders - See this:
http://www.experts-exchange.com/articles/Database/Contact_Management/ACT/Automating-backups-for-ACT-by-Sage.html

Once you have them backed up, you can use the manual uninstall of ACT! 2000, see:
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=11329

And remove any left--over ACT! 2009, see:
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=22952
If that doesn't work, see: http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=19338
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rwandamarkAuthor Commented:
GL  Computing, thanks-give me a couple of days, and I will get back to you.  this makes sense, so lets see what I come up with.  thx, mark
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rwandamarkAuthor Commented:
pls leave open--i have to wait a bit, as got caught up traveling, but will continue to follow up in near future.
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Let us know how you go when you get the chance
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rwandamarkAuthor Commented:
pls dont close.  I am in Rwanda right now, and will be in America next week, and will try above solutions. Thank you for your patience.
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Thanks for the update
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rwandamarkAuthor Commented:
sorry it took so long! thanks so much!
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