Outlook rules not working

I have a user wtih 10 IMAP account in one outlook profile. We had setup rules to copy sent items from the Sent items under the personal folder to the sent item in the associated IPAM account. Originally it was working, but now only 2 or 3 are. the rest behave as follows:

You create an e-mail and select the account from which to send it, then after you send it, it shows up the the correct Sent Items (under the IMAP account it was sent in..) but after a few second it disapears and then show up only in the Sent items under the Personal folder at the top..

Any ideas why the reules are not working, we have deleted and re-created but with the saem result.
911bobCTOAsked:
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911bobConnect With a Mentor CTOAuthor Commented:
Have looked in the "obvious locations" but cannot find it anywhere. I will look at recovery from Deleted items..
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csoussanCommented:
If you have multiple Outlook rules, you might be seeing a secondary rule that is responsible for moving the email to another folder after the first rule moved it to correct Sent Items.
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911bobCTOAuthor Commented:
No just the 10 rules to move it to the sent under the relavent IMAP folder..
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csoussanCommented:
Are your rules applied automatically to all incoming mail or are you running your rules manually (Tools -> Rules and Alerts -> Run Rules Now)?
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911bobCTOAuthor Commented:
This is a rule that gets applied after you SEND mail, no rules for incoming..
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csoussanCommented:
What is the script that is being run?
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911bobCTOAuthor Commented:
It is created by create a rule from scratch.. after you send the e-mail from a specified account, move the message to the Sent Items (under that IMAP account)
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apache09Commented:
If you look under Rules and Alerts, How many rules are there?
Do any of these rules perform a custom action?
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csoussanCommented:
Couple of questions.

1) Are each of the 10 rules exactly the same except for the IMAP account?

2) You indicated that originally it was working but now only 2 or 3 are working.  Did anything change (new computer, new IMAP account, rules applied in different order,etc.)?

3) Is it always the same accounts that work correctly?  If so, what's different about the accounts?
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911bobCTOAuthor Commented:
1) Yes
2) nothing that we are aware of
3) yes, if anything changes it is the account will stop working. We can see nothing different between the ones that work and the ones that do not work (except the send from account and the copy to folder)
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apache09Commented:
If you know the rules were working before and work on other machines here is a quick and easy way to fix them:

Go to Rules and alerts.
Note down the details for each rule.

Close OUtlook and Re-Open using
Start>Run>Outlook.exe /cleanrules

This will clean all local and Server Rules , and broken rules that you might not even be able to see.

Close and reopen Outlook

Then go back in and add each rule back one at a time.

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csoussanCommented:
You indicated that you have deleted and recreated without success so it may not be an issue with your rules.  There are a couple of things I would try in order to narrow down and/or eliminate other factors besides the rules themselves as the issue.

1) Create a new Outlook profile (this would address a problem with the account).
2) If you're running Exchange, a new Exchange account (this would address issues at the mailbox level).
3) A new user profile (sometimes they just become problematic - I've had programs run under one user and fail under another on the same computer).
4) A different computer (this would change a lot of factors at once - the Outlook install, the hardware and the Outlook profile).
5) If the issue lies with an IMAP account, can you recreate the IMAP account?  I'm liking this idea least but it is a factor.  If you don't know which account is the problem I would try creating the rules one at a time to see which account(s) fails.

Let me know what you discover.
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csoussanCommented:
Two additional thoughts.  

1) If you have a PST, try running the Microsoft Inbox Repair tool (scanpst.exe).  http://support.microsoft.com/kb/272227

2) Have you  recently applied any updates to your system?  I read about someone having an issue with their rules after two updates where added to their system (KB952142 and kb962871). I tend to not look at patches but if you recently applied these patches to your system you might want to try uninstalling the patches.
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911bobCTOAuthor Commented:
Thanks I think we will delete the profile and then recreate everything..

is it working on a different computer..

the user has 2 computers and wants to keep e-mail sync'd between then.. and he has 10 addresses he wants to keep separated.. (no exhange), just 10 IMAP Accounts..

little strange, but that is what he wants.

So other than the defualt mailbox that Outlook sets up, not PST, just the OST for IMAP.
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911bobCTOAuthor Commented:
I did the outlook.exe /cleanrules and while ti cleaned the rules it still has the same issue.

It seems to be working, but when he does the send recieve it disapeard from the Sent items in the IMAP folder..

Could it be when it syncronized to the server, it deletes the local copy?

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csoussanCommented:
This is an odd one.  I am not aware of any setting that will remove the local copy unless it is deleted by the user or a rule.  Have you checked Deleted Items or seen if it is available via recovered deleted items? (click on Deleted Items -> Tools -> Recovered Deleted Items)  Have you done a search to see if it moved to another folder or is it completely removed from the mailbox?  
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