I have Microsoft Word from Microsoft Office 2007 running on Windows 7 professional edition.
Other people have issues with Word asking to save the global template; I have the opposite problem: Word will not ask and it will not save it.
I ran Microsoft Office Diagnostics. It took corrective action for one "identified" problem, which was not identified. This did not solve my problem.
I deleted the global template from AppData\Roaming\Microsoft\Templates on the understanding a new global template would be created next time I opened Word. It was not. It turns out the problem has nothing to do with the normal.dotm file itself. Now I have no normal.dotm file on my hard disk and Word will not create one (on disk). So my problem is that Word uses a memory resident global template that it creates upon loading (*See note 1). Incidentally, the file location for user templates in Word Options – Advanced – File Locations is c:\users\brendan\appdata\roaming\microsoft\templates and the STARTUP folder is empty.
If I go to Office Button - Open - Templates, the normal.dotm file is no longer there. Nor is it at Developer Tab - Document Template - Attach (because it opens the same folder).
However, if I go to Developer Tab - Document Template - Organiser then the file normal.dotm is displayed in the right hand panel. This must be a memory-resident only file, because the file is not found by searching for it from the search box in the Windows Start button.
If I create a new style and choose to save it in the global template for "new documents based on this style" in the "Modify Style" dialog box, close the document without saving it, create a new document, then the new style is available for this new style i.e. it was saved in the memory resident global template. However, if I exit Word and reopen it, the style is no longer available because the global template was not saved to disk when Word closed.
When Word closes there is no prompt to save the Normal template, even though the option for a prompt is selected (same thing happens when it is not selected).
Office Button - Word Options - Advanced - Prompt to Update Style, and
Office Button - Word Options - Advanced - Prompt before saving Normal template
... is chosen should not matter, because the normal template is supposed to be saved anyway unless a question, which is never asked, is answered in the negative.
Does anyone know what is going on here? Would it be something to do with Word itself, or might it be a problem with a routine within the operating system called by Word or a problem with a routine common to all Office applications?
*Note 1: I was going to go on to say "irrespective of whether there is a global template on disk, which it ignores even if it is there". But I did an experiment by creating another normal.dotm file (in a roundabout way by renaming another file when Word was closed because Word will not let you save a file as normal.dotm) after having saved a style directly into this file before it was renamed. When Word was reopened it did read from the normal.dotm file on disk because the new style was available, however I could not save any further styles to the normal.dotm file - I am back at the beginning where Word will not save anything to, nor create any, global template on disk.