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OCS 2007. I have added the SIP for 1 user and when i try to connect it does not connect the client. Is there any other thing we need to set.

Posted on 2010-03-26
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Last Modified: 2013-11-29
Hi,

OCS 2007. I have added the SIP for 1 user and when i try to connect it does not connect the client. Is there any other thing we need to set.
We have just migrated from 2005 to OCS 2007.

I have run the "sidmap.wsf" script and enabled the sip. Is there anything else i need to do next.

REgards
Sharath
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Question by:bsharath
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LVL 33

Expert Comment

by:Busbar
ID: 28751511
have you configured the certificate correctly, what does the error says
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LVL 11

Author Comment

by:bsharath
ID: 28752109
Certificate is installed.
I get this
---------------------------
Office Communicator
---------------------------
Cannot sign in to Communicator. You may have entered your sign-in address, user name, or password incorrectly, or the authentication service may be incompatible with this version of the program. If your sign-in information is correct and the problem persists, please contact your system administrator.
---------------------------
OK  
---------------------------
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LVL 33

Expert Comment

by:Busbar
ID: 28754651
try to install the OCS 2007 R2 client instead, also make sure that you have the DNS entries created and configured correctly.
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Author Comment

by:bsharath
ID: 28755119
I have OCS 2007 R2 installed
DNS where should i check for it
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Expert Comment

by:Busbar
ID: 28755419
which version of OCS 2007 R2 you are using, standard or enterprise?
and how did you configure the OCS client to login, do you enter the server name or use automatic configuration.
please check my dns and certficiate calculator it will helo you to configure certificate and DNS:
http://busbar.blogspot.com/2010/03/dns-and-certificate-calculator-for.html
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Author Comment

by:bsharath
ID: 28755779
Standard
I enter the server name
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Expert Comment

by:Busbar
ID: 28757624
ok when you enabled the user for SIP, which email address did you use, and did you add this SIP domain to the OCS?
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Author Comment

by:bsharath
ID: 28776028
It took the remote domain email address . yes its added
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Accepted Solution

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Busbar earned 2000 total points
ID: 28777343
Hi bsharath,
can you post the the sip domain that the user is enabled for in format (user@domain.com) and his email address and the supported sip domain that is added in OCS. also post the login info in the account tab in the user's properties.
in addition you might face this KB http://kbalertz.com/918281/Error-message-Communicator-Windows-Communications.aspx have you tried to test from another PC.
do you have any errors in the event viewer, please enable OCS logging and post any errors you got
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Author Comment

by:bsharath
ID: 28932691
Thank U
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LVL 33

Expert Comment

by:Busbar
ID: 28948568
so which one helped you, the KB or there was mis configuration for user properties.
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LVL 11

Author Comment

by:bsharath
ID: 28948750
In AD i had to enable the SIp then run the Script nd it worked
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Expert Comment

by:Busbar
ID: 28950620
perfect it was nice to know that I helped
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