DNS records and where they are housed

I pay for a domain name through network solutions.  I have a website that is being hosted off site and not with network solutions.  I am have just had an updated version of our website completed by our web design company.  This is the third website change i have been through and the web design /host has always handled DNS changes.  I have basically just gone in and changed the NS records though network solutions to point to the host NS's.  Currently this guy keeps saying we have to change the A record and everything will be good and i keep telling him that they have handled this in the past.  He comes back with just go into network solutions and change the A record.  I keep telling him network solutions is not housing our DNS info.  In fact if i go into "advanced DNS" section it warns me that if i want to proceed it will change my NS records to network solution's NS servers.  I don't know what the hell this guy is  trying to do. I even called Network Solutions and asked if we were housing any DNS info with them and they say "no."  Am i wrong by assuming that the hosting company is holding my DSN records?  I know locally we only have an internal DNS server and i also know that i worked with someone from AISO.net during our last website upgrade on our MX records.  Please some advice, where the hell is my A record and how do i get it changed?  I understand that an A record gives a name to an IP address but where are these changes made.  I thing my web design people are dropping the ball.  
techitch2Network AdminAsked:
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ptykwylxCommented:
You can use the command nslookup to check who are your Name Servers for your domain.  For example,

nslookup -type=ns domain.com
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techitch2Network AdminAuthor Commented:
I know what my ns servers are and they aren't with networksolutions......and this guy keeps insisting the A record resides with network solutions and not the hosting company...also he is stating that the A record has nothing to do with the dns records....I think he does not know what he's talking about.
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ptykwylxCommented:
An alternative would be to have a dns service from a 3rd party, like www.dnsmadeeasy.com, and control your own A records.
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ptykwylxCommented:
If I am understanding correctly, your web designer is your host.  If they don't know how to administer the dns server, it's better going to a 3rd party than being stuck.
But, if you buy services from companies like dns made easy, you have to make the changes to your A records.
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HasyreinCommented:
techitch2,

You need a DNS server to manage your domain (i.e change your A record etc...)
There are a lot of free DNS server out there.
One that I've been using is www.zoneedit.com.

Here's the step that you have to do to solve your issues.
1. Sign up free account at www.zoneedit.com
2. Once login, add you domain in zoneedit managment  page. (add domain that you own, the one that you have register at your network solution)
3. Once finish adding your domain inside zoneedit, zonedit will give you 2 of their NS. Take note the NS given.
4. Contact your network solution and ask them to change your current domain NS to the given NS by zoneedit. (normally this process can be done online, depend to your network solution service)
5. When all the above process is done, you have to wait for the delegation process (normally 1 days or less)
6. Do a domain name lookup to verify your new NS (http://whois.domaintools.com/)
7. If there are a zoneedit NS in your domain record, then the process is succesfull, otherwise you have to wait for the delegation process to finish.
8. Once the delegation is successful, you can login to zoneedit and change your A record anytime!

Good Luck!  

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techitch2Network AdminAuthor Commented:
Let me explain again.  We have our domain name registered through network solutions.  Our web designers set up our current website and it is being hosted through Complete Web (the NS servers are theirs and i believe the A record IP address is as well, i also believe they are housing all of our DNS records although I'm not positive about that)  My web designer keeps telling me that these records are being held at Network Solutions.  When i go into my account it says if i want to add an A record I would have to move my NS servers to their NS server and when i call Network Solutions they tell me that the hosting company should be housing the A records...etc etc.  Does that make sense?  Do hosting companies usually house the DNS info?  I also remember when we set the website up a couple years ago working with a different guy from aiso.net on are DNS records so i guess they might be doing the DNS for us.  However my web designer can't seem to remember who has the records and is really getting on my last nerve.  I have a brand new site waiting to launch and this guy does not know what he is doing.  So my questions are does it make sense that the hosting company would be housing our DNS info?  Is this normal?  Does anyone know about aiso.net? could they be housing our DNS records?  Why would we need to repoint the A record to my web designer servers if we are paying this third party (complete wed) to host?  Is this statement by my web designer correct: "This has nothing to do with DNS, if we could refrain from speaking of DNS that would help.  This has to do with an A Record. We need to point the domain "A RECORD" which is something that is controlled at NetSol, to our IP Address. If you are unfamiliar with the function of an A Record, please grant me temporary access to NetSol and I will take care of it OR ask NetSol about updating an A RECORD and then you can do it."?  This guy is pushing my limits here.
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HasyreinCommented:
techitch2,

Do you know what is A record? First you have to know what is A record is all about.
Just do all the steps that I mention above.
If it is done, your problem will be solved.

Web hosting company usually use name-based virtual hosting to determine the correct website to serve. Thus, they will use 1 single IP for all their customer including you. So, what you have to do is to point your www.yourdomain.com to the their IP. Pointing your domain to their IP is what the A record is all about.
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techitch2Network AdminAuthor Commented:
Hasyrein,

I am paying my web design guys to do this for me.  My current website is up and running just fine.  All records are correct, i am sending and receiving mail, i can terminal into my servers, i can resolve my website.  They are having issue getting my new website active (IE replacing my old website).  They need to "re-point" my A record and are having a problem of where they did this initially?  They don't know where it's happening right now....to change it.  Understand?  I know what an A record does.....it points to www.domain.com. I will follow your steps or pay for a service if these chowder heads can not figure out what they are doing.  Won't there be a conflict since everything is currently running fin and then we set up another batch of records to point to a different website?  
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HasyreinCommented:
If they just change the html or whatever content to your website, then they don't have to "re-point" the A record.

Or maybe the new web will be host on  a new server, so that an update to A record is needed.
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Hind987Commented:
Hi,

To know your web site Total records.Go to who.is site and search with your domain name.It will give total Records of your hosting web sites.Then u can dig out exactly the records of your website.
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shauncroucherCommented:
sounds to me like your web person doesnt know what he is talking about to me. address 'a' records are very much concerned with dns, they are dns records! to find out 100% who is responsible for adding 'a' records for your domain, identify using nslookup as already indicated who holds the nameservers fr the zone. once you know, tell them they are running the nameserver for the zone and only they can update it. if they dont know how or continue to talk rubbish, id walk away and change nameservers to someone else, but bear in mind you will need to recreate all existing records including mx records for mail if you choose this route.

shaun
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