I have a user's computer that is causing me all kinds of grief. It is a Dell Latitude EA4300 running XP pro service pack 3.
The other day my user came to me an told me that his Outlook 2003 would not connect. I looked at the machine and saw that there were numerous Dr. Watson and dumprep processes that were hung in the background. There are no problems in the Event Viewer. I tried to open the Tools/E-mail Accounts of Outlook and nothing happened. Outlook had hung but did not error out. I noticed that in his network icon was not in his system tray, nor was his wireless network icon. I opened Control Panel and tried to open Network connections and it would not open but it would not error out either. I hard booted and it ran fine the rest of the day (again nothing appeared in the Event Viewer) but the same problem resurfaced that evening and again the next day. I turned off some of the Dell connection services and rebooted and got a blue screen (attached is the dump file). Safe mode worked fine, but normal boot gives me a blue screen.
what could be causing the network (and the various other programs, services, and control applets) to not run?
What can I do to correct it?