Backup Exec 12.5 Restore Error - Access denied

We are trying to recover a file from tape using Backup Exec 12.5 and keep getting the following error:

Job Completion Status:
Job ended: Saturday, March 27, 2010 at 5:57:37 PM
Completed status: Failed
Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors
For additional information regarding this error refer to link V-79-57344-33928

Error:
Click an error below to locate it in the job log
Restore- \\server\G: Backup
Access denied to file filename.bkf.
Error writing file data.

The data was originally backed up to disk and then moved to tape, both with Backup Exec 12.5. We are not at the point to trying to recover data from the bkf file, we are just trying to move the bkf back onto disk.

The file is 375GB in size. When running a restore is fails repeatedly at around 190GB. We have another file of 250GB that exhibits the same behavior. Other files are 120GB or less and restore from tape to disk without issue.

We have tried multiple tapes with no luck.

The file is an Exchange IS but I don't believe that matters at this point as we're simply attempting to move the bkf to different media. The contents shouldn't matter (but please correct me if I'm in error).

Any insights appreciated!
CapricaAsked:
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dovidmichelConnect With a Mentor Commented:
Very strange, very strange.

The idea of getting an access denied after writing 190gb out of 250 or more just does not fit. That is the type of thing you would expect to get right at the beginning or not at all.

Two thoughts on this, a disk/volume level problem or a conflicting application.

Check Event Viewer System, Application, and Security logs.
Run Error Checking on the volume and defragementation.
Stop other running applications.
Run the job to a different volume.
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bhanukir7Commented:
hi,

is this GRT exchange backup or a normal backup. Did you try restoring to a different folder that is not setup as a D2D folder and try.

Would suggest to try restoring the file to a alternate location other than your existing B2D folder and then merge the bkf file into catalog.

regards
bhanu
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SteveIT ManagerCommented:
Check the permissions of the backup exec user associated with backup exec itself.

Check backup exec service permissions and source/destination disk permissions.

Also check the event log to find out if there is any further information on the underlying problem...

Have you considered moving the file outside of Backup Exec itself ? The error you are experiencing is in relation to :

Cannot backup directory ┬┐Mailbox Store and its subdirectories - this shouldn't be relevant if moving a backup job/file - this being said i'd check the job in backup exec itself to ensure the correct items are ticked/unticked
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CapricaAuthor Commented:
@bhanukir7: This is the BKF file we're trying to move, we're not opening it to look at Exchange data at the moment. We have tried to restore to an external drive and local volume without success.

@sgsm81: We have checked the permissions, they work for all except files 200GB and larger. Drive space is 1.2TB. We will try moving the data outside of BE.

@dovidmichel: We'll be working on this tonight and tomorrow and will report results.

Thank you all for the suggestions so far!
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bhanukir7Commented:
hi caprica,

check if there are any ntfs quotas or any such restrictions applied on these volumes

bhanu
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CapricaAuthor Commented:
An error check on the volume and a reboot has cleared the problem.
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