troubleshooting Question

HP Network Printer - Scan to Email

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0writerFlag for United Kingdom of Great Britain and Northern Ireland asked on
PeripheralsPrinters and Scanners
3 Comments1 Solution684 ViewsLast Modified:

We have used a HP LaserJet 2840 for a while with one of the main features being the scan to email feature. We programmed it nicely so that we could scan to email directly from the device and even started to build up a list of frequent addresses so that we could email straight out fairly quickly rather than have to key the address in.

Sadly, the printer died a bad death but as it was still within warranty (care pack) with HP, they agreed to replace it, with a HP LaserJet CM1312N.

Sadly the new device is a big step backwards in terms of scanning to email. In order to scan to email, at least one PC must be plugged into the device using USB, not like the old device which would happily just sit there on the network.

As a result, you don't actually send out from the device by programming in the email gateway, it uses an email profile on the PC. That in itself is no good to us.

The other issue is that other network users can only scan and save files on their desktop, they cannot scan to email unless purchasing some 3rd party software, again not good.

I have some plans for this new printer, which involves a long drive to a high cliff and a wave goodbye.

I need to replace it with something that will gives us the functionality of the old printer but a current model that I can buy and that is compatible within Windows 7 ideally.

I've looked on the HP website and HP are listing printers with scan to email but by reading the comments, quite a few other people are unhappy with the fake "scan to email" claim on the new printers.

Our original 2840 cost around £500 and it would be nice to think we could find something for the same sort of money that can do what we need.

Any help or advice greatly appriciated on this one.

Rob Hutchinson
Tech Lead, Desktop Support

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