troubleshooting Question

Startup error won't go away after spyware removal

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sexygeek asked on
Anti-Virus AppsAnti-SpywareWeb Browsers
10 Comments1 Solution392 ViewsLast Modified:
We removed several spyware infections from a laptop running XP Home.  Now Malwarebytes, AVG, and Kaspersky give us an "all clear".  We are still getting an error on startup:

          Windows Internet Explorer
          Cannot find 'file:///". Make sure the path or Internet address is correct.

Here's what we've tried:
  1. Windows repair install
  2. Windows Update
  3. Internet Explorer upgrade: first 7 then 8
  4. Internet Explorer reset
  5. Set MSCONFIG to "Disable" all startups and all non-Windows services
  6. Remove any temp files

Any ideas?  We hope not to have to wipe this installation because the customer has a lot of programs he'll have difficulty replacing.

Kerem ERSOYNetwork and IT Manager

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