BES 5 - [SRP] Dispatcher

Posted on 2010-03-28
Medium Priority
Last Modified: 2012-05-09
Hello Guys,

I keep receiving this 1-2 a week.

[SRP] Dispatcher\SRP Connection dropped, Error=0, Reason=-7 Router disconnected
[SRP] Dispatcher\SRP Connection established

I wounder what kind of connection is talking.. Anything serious or not ?
Question by:gdamir
  • 2
  • 2

Expert Comment

ID: 28947233
Some times it is because Windows Policies where changed and or other software is installed on the BES.

The following Microsoft Windows services are required to run the BlackBerry Enterprise Server:

    * Event Log
    * NT LAN Manager (NTLM) Security Support Provider
    * Windows Time service
    * Workstation

Make sure these services are running on the computer on which you install the BlackBerry Enterprise Server.

If you install the BlackBerry Router on a remote computer, make sure these services are also running on the remote computer.

Accepted Solution

eridzone earned 375 total points
ID: 28947411
It is possible that there is a TCP/IP port conflict with other software (e.g. Backup software).  This is OK as long as you see srp connection establised msg in your logs.

 The fix is to install BES SP4 as this corrects an issue where the BES loses connection with the RIM router while doing maintainence on the configuration database

Author Comment

ID: 28972886
Hello Eridzone.. I am running latest :    
* Filename: besx501mr2.zip
    * Filesize: 595 MB
    * Date posted: 17-March-10

Now you had confused me with sp4 ;)

Author Closing Comment

ID: 31708214
some of thins were there but not all..

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