Blackberry and Outlook/Exchange

Greetings,
          I am experiencing a rather bazaar issue. When entering an appointment in either Outlook or the Blackberry device it shows up one hour later in the opposite device. (ie. an appointment at 10 AM on Outlook shows up as 11 AM on the blackberry and vice verse)
           The time on the desktop, BES Server, Exchange, and the Blackberry device are all correct.
This is only happening to one user that i know of unfortunately this person is a VP. so TONS of calendar entries.

Thank you for your help!!
Christopher CaseySr Systems AdministratorAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Mike ThomasConsultantCommented:
I know here for example you can set 2 times for GMT 1 of which is london etc and the other is Morocco? etc. althoguh the times appears to be the same they are not as one adjust for daylight savings and the other does not, it might be worth checking for a similar issues in your time zones settings.
0
Mike ThomasConsultantCommented:
Sorry, this is for the BB device not servers btw.

0
miguelrtCommented:
Hi, have you checked the time zones in all devices?

If that does not fix your issue, you may need to install DST patch on the device: http://www.blackberry.com/select/dst2007/

Rgds,
Miguel
0
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

Christopher CaseySr Systems AdministratorAuthor Commented:
Thank you for responding,
                      I checked the device and the BES . They are both set to the same time EST -5 also the Phone is a 9630 Tour running OS version 4.7. I would believe the patch has been applied where this is not an older phone however i could be mistaken is there a way to verify this?
Thanks
0
Christopher CaseySr Systems AdministratorAuthor Commented:
Ok so apparently this is happening to more than one user..
I am clueless as to why all the appointments are moving one hour
0
Christopher CaseySr Systems AdministratorAuthor Commented:
Ok a little more detail...
I can set appointments from Outlook/Exchange and they sync correctly to the Blackberry device..

However, when I set an appointment from the device it sync's to Outlook but 1 hour later.
I can correct from outlook and it will correct the device...But any changes i make from the device it sets the appointment one hour later.
0
Christopher CaseySr Systems AdministratorAuthor Commented:
Also FYI the version of BES server i am using is BES 5 SP2.
0
miguelrtCommented:
The Tour 4.7 would definitely have this already installed. You can check though by going to options, applications, and look for the DST patch.

The BES5 should be as well at latest windows patch level in order to have the latest DST changes. Run a custom microsoft update so you can check optional updates just in case.
0
Christopher CaseySr Systems AdministratorAuthor Commented:
I don't see anything about DST under applications.
Where do i go to get the DST patch for the device?
0
miguelrtCommented:
As per this link your device already comes with it: http://www.blackberry.com/select/dst2007/resolutions/device_impact.shtml

It seems in newer versions it can only be found under modules, something net_rim_bb_timezone* perhaps.

Your problem could be related to CDO. Take a look to this thread: http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Server/Calendar-Appointments-1-hour-out-when-created-on-Blackberry/td-p/459900;jsessionid=6BF8631591DC46B62F96B441C834EE76

Which version of cdo.dll you have on the BES server and which version of BES itself and Exchange server you have?
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Christopher CaseySr Systems AdministratorAuthor Commented:
Yes it was the CDO which is odd that Win update did not modify it when updating...
Thank you for all your help!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
BlackBerry

From novice to tech pro — start learning today.