Outlook.exe closing when moving/deleting emails

I have a user that is experiencing intermittent crashing when moving/deleting emails in Outlook.  The crash does not occur during every move/delete of email messages.  It occurs about every 1/10 of a time a deletion or move is occurring. The user receives a message "outlook 2007 has encountered a problem and needs to close".  Also in the application log there is an error with event ID 1000.  The rest of the event information is pasted at the bottom of this message. This is a new installation of Outlook 2007 and at first it was working properly.  But about a week later this particular problem started occurring.  I looked at the office updates and noticed they were recently installed from our WSUS server.  Anyone heard of an office update causing this type of problem?

I've also heard that the Adobe Standard Outlook add-in can cause problems.  I went ahead and removed that add-in from modifying the installation.  Still no luck.  

Any other ideas on what I should try?  Try disabling other add-ins?  Try to start Outlook ion safe mode?  Remove the newly installed updates?

Here is the information from event viewer.

Faulting application outlook.exe, version 12.0.6514.5000, stamp 4a89dc70, faulting module kernel32.dll, version 5.1.2600.5781, stamp 49c4f482, debug? 0, fault address 0x00012afb.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Your help is appreciated!
Who is Participating?
wyrickitsConnect With a Mentor Author Commented:
Ok.  Outlook did not close intermittently when I ran it in Outlook safe mode.  I went ahead and went to the users’ add-ins.  There were about 10.  Disabled what I thought were the unnecessary add-ins including the ad-aware email scanner add-in.  The problem is no longer occurring.

Is the user setup to use cached exchange mode?
If so it could be a corrupted OST file.
Uncheck the cached exchange mode option in the user's outlook profile and delete/rename the ost file.
Open outlook again and see if the issue comes back.
wyrickitsAuthor Commented:
The user is not using cached exchange mode.

abelenkiyConnect With a Mentor Commented:
If cached exchange mode has been used and turned off previously there may be an ost file that is still being used. Rename/delete it.
Try opening Outlook in safe mode by using outlook /safe
This will turn off any addons/extensions.
You can also try to recreate the outlook profile. A windows update possibility can be eliminated by setting up the user's outlook profile on another machine and trying the moves.

reference: http://www.outlook-tips.net/howto/commandlines.htm
Did it work in safe mode?
I had a similar problem and it only related to HTML e-mails.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.