Blackberry not sync'ing contacts wirelessly. *urgent*

Hi Xperts.

I have a Major Problem..

We are running SBS 2003 and BIS 4.1

My BB is currently synching (emails and calendar only) with our Outlook/Exchange using SBS 2003 wirelessly. Majority of the contacts I need is in Outlook, however there are an odd few in my BB (I will have to go through each one to check if it is in outlook or not, which i dont want to, as it takes a long time). I have just realised that it is not just me, all of my colleagues are experiencing the same problem. As before, it used to wirelessly synchronise the contacts, now it does not appear to do so at all.

Please help urgently.

Thanks
Imran
imamdaniAsked:
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unogeekConnect With a Mentor Commented:
Unfortunately no if you have done all the troubleshooting and reboots as you have stated. Your next step if you do not want to backup and re-sync is to call tech support for microsoft and or your mobile provider. I myself do not like sitting on the phone hours on end with either parties and would just do the backup and re-sync, but you might find out there is another issue after consulting with them. Your call.
You're Welcome on the help, it's what I love to do! Good Luck! =)
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unogeekCommented:
With your email app open on your BB, click on the BB icon and scroll down to "Reconcile Now", Click that and see if it does the trick for your contacts, calendars and emails.
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unogeekCommented:
If this does not work, you might have to restart your BlackBerry Services on the server.
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imamdaniAuthor Commented:
Done that, still the same problem.
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unogeekCommented:
When you say you are doing this wirelessly, could you explain how you are doing this or have/had this setup? Thanks!
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imamdaniAuthor Commented:
for the reconcile now option, as it only is in mail, i went there and did reconcile now.
also, I went into BB contacts, options > Desktop > Wireless Sync is Yes. > turned it to No for a few minutes, turned it back to Yes.

reStarted blackberry professional software.

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unogeekCommented:
What type(s) of BlackBerry's does your staff have? Curve, Storm, Bold, etc.?
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imamdaniAuthor Commented:
Curve 9000
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imamdaniAuthor Commented:
Sorry, Bold 9000.
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unogeekCommented:
Did you reboot your exchange server? Try running a diagnostic on your BB, Go to Manage Connections on your phone, Scroll down to "Mobile Network Options" and select it, Once there click on your BB icon and choose Diagnostic Test, Click your BB icon again and select Run, This should give you an idea of what is going on with your sync issue. Let me know what you get.
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imamdaniAuthor Commented:
sorry for asking but what has running a mobile network options diagnostic check got anything to do with this issue?.

I ran it, among other things, it says its connected to user's email address and the correct server name and all the service books/etc.. what else would you want to know?
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unogeekCommented:
Well, for troubleshooting purposes. I am not there in front of all your devices and you did not mention that you ran any of this in your request for support. With that said as working in the helpdesk field, I am just going over all the scenario's of troubleshooting to pinpoint where the issue may be. My suggestion now is for you to backup your device, wipe it and re-sync.
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imamdaniAuthor Commented:
Thanks for the help, mate. isnt there an alternate solution rather than me backing it up, wiping and syncin it. ?
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imamdaniAuthor Commented:
..
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