Network Printer Offline HP Laser Jet 3500

A network printer in my Office is showing offline.  I have power cycled the printer and check the network connectivity, and everything was working correctly, before the issue appeared.  No new changes have been made to either the network or to the printer itself.

The printer is installed on Windows Server 2003, and SNMP is enabled.
NovoOpsAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

SnibborgOwnerCommented:
Can you ping the printer from the server?  If not then you have a problem with the network connection to the printer or the network card in it.

Do you have any other printers?  Are they working normally?  If not, restart the spooler service.  I presume that you are saying that the printer shows offline on the server, not on the printers display?

Let us know how you get on.
0
Darren SharplesSystems SpecialistCommented:
reseat the dimm module if it is displaying offline on the actual printers display
0
NovoOpsAuthor Commented:
I am able to ping the outside work from printer server, and other internal devices but I am unable to ping the printer.

I will test the network connection for the printer to validate that the connection is still active.  Any other trouble shooting ideas?
0
SnibborgOwnerCommented:
Go to the control panel on the front of the printer and print out the configuration page.  Ensure that the LAN is enabled.  If it's not then enable it.

Check to see if DHCP is active on the printer if thats how it gets its address.  Check that there is an IP address present if you input the IP address yourself.

You should get a connection light at the switch or hub that the printer is connected to.  If the port is unlit then it is not communicating with the network.  Check the lead between the printer and the wall socket.  Those leads get a lot of grief.  Try another one if you have it.

If the printer is on a trolley, move it to another wall socket that you know works, that way you can eliminate the wiring between the socket and the patch panel near the network switch.

Let us know how you get on.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
David_IngledewCommented:
Further from Snibborgs comment (which is spot on) the config page should also show the IP address - make sure the Windows queue is pointing to this.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.