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BlackBerry Synchronization Service and Policy Service Error - SBS

Posted on 2010-03-29
Medium Priority
Last Modified: 2012-05-09
Hi Experts.

I am recieving the below error in the even log, and I have also noticed that we are experiencing our blackberrys not synching with our outlook address book/contacts and after reading a bit about these two services, maybe because of these not starting up, the contacts sync may not be working. Nevertheless, please advice urgently.

Error Description
Event Type:      Warning
Event Source:      BlackBerry Policy Service
Event Category:      None
Event ID:      45058
Date:            02/03/2010
Time:            19:46:24
User:            N/A
Computer:      xxx-xxx
{StartNotifyThreadServer}: DBNS component not installed.
Event Type:      Warning
Event Source:      BlackBerry Synchronization Service
Event Category:      None
Event ID:      45058
Date:            02/03/2010
Time:            19:46:28
User:            N/A
Computer:      xxx-xxx
The description for Event ID ( 45058 ) in Source ( BlackBerry Synchronization Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: {StartNotifyThreadServer}: DBNS component not installed..
Question by:imamdani
  • 2
LVL 26

Assisted Solution

by:Gary Cutri
Gary Cutri earned 1000 total points
ID: 29066798
Hi, can you top all the Blackberry services and then start them start them in the following order:

BlackBerry Router
BlackBerry Dispatcher
BlackBerry Controller
All remaining BlackBerry Enterprise Server services

On starting the services we need to see if the Controller or Dispatcher also displays an error.

Author Comment

ID: 29070993
Hi Gary.

Sorry, I sort of forgot how to get to that window where i can start/stop services, i tried looking for it but to no avail.
LVL 19

Assisted Solution

-jonny- earned 1000 total points
ID: 29076113
start - run - services.msc

Accepted Solution

imamdani earned 0 total points
ID: 31287978
None of the above suggestions worked.

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