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BlackBerry Synchronization Service and Policy Service Error - SBS

Posted on 2010-03-29
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Last Modified: 2012-05-09
Hi Experts.

I am recieving the below error in the even log, and I have also noticed that we are experiencing our blackberrys not synching with our outlook address book/contacts and after reading a bit about these two services, maybe because of these not starting up, the contacts sync may not be working. Nevertheless, please advice urgently.

Error Description
Event Type:      Warning
Event Source:      BlackBerry Policy Service
Event Category:      None
Event ID:      45058
Date:            02/03/2010
Time:            19:46:24
User:            N/A
Computer:      xxx-xxx
Description:
{StartNotifyThreadServer}: DBNS component not installed.
------------------------------
Event Type:      Warning
Event Source:      BlackBerry Synchronization Service
Event Category:      None
Event ID:      45058
Date:            02/03/2010
Time:            19:46:28
User:            N/A
Computer:      xxx-xxx
Description:
The description for Event ID ( 45058 ) in Source ( BlackBerry Synchronization Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: {StartNotifyThreadServer}: DBNS component not installed..
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Comment
Question by:imamdani
  • 2
4 Comments
 
LVL 26

Assisted Solution

by:Gary Cutri
Gary Cutri earned 1000 total points
ID: 29066798
Hi, can you top all the Blackberry services and then start them start them in the following order:

BlackBerry Router
BlackBerry Dispatcher
BlackBerry Controller
All remaining BlackBerry Enterprise Server services

On starting the services we need to see if the Controller or Dispatcher also displays an error.
0
 

Author Comment

by:imamdani
ID: 29070993
Hi Gary.

Sorry, I sort of forgot how to get to that window where i can start/stop services, i tried looking for it but to no avail.
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LVL 19

Assisted Solution

by:-jonny-
-jonny- earned 1000 total points
ID: 29076113
start - run - services.msc
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Accepted Solution

by:
imamdani earned 0 total points
ID: 31287978
None of the above suggestions worked.
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