• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 681
  • Last Modified:

Exchange Server stops delivering mail every weekend

Hi All,
It has been happening more frequently lately.  The past month now every weekend on sunday I have to re-boot our mail server because no mail is getting delivered.  I have checked the logs and there arent any error messages, I have also looked at the services and all seem to be running ok.

I am at a loss of where to look next, any help would be appreciated.
Please let me know if I need to provide any more details of our system/network.

Thanks,
Justin
0
jcharshaf
Asked:
jcharshaf
  • 11
  • 8
7 Solutions
 
kyleiorioCommented:
When you login before you have to reboot the server are you seeing tons of emails just sitting in the smtp queues not being delivered?  
0
 
jcharshafAuthor Commented:
In the past that has been the case, I will need to check again next weekend to make sure.  But I believe that is the case.
0
 
Alan HardistyCo-OwnerCommented:
Antivirus software is the biggest cause of mail-flow problems.

What have you got installed?

I used to have Symantec Mail Security for Microsoft Exchange and got rid of it for this very reason.
0
Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

 
jcharshafAuthor Commented:
We are running Trend Client/Server Security Agent on our Exchange Server.  The agent does real-time scans and we have the following exchange directories excluded.

C:\Program Files\Exchsrvr
D:\Program Files\Exchsrvr
E:\Program Files\Exchsrvr

We also have a dedicated spam filter on another machine that is running the above program you mentioned Symantec Mail Security for Microsoft Exchange.  And this machine is also installed with the Trend Client/Server Security Agent with the same exchange server exclusions.

Thanks,
Justin
0
 
Alan HardistyCo-OwnerCommented:
Please read the following article and check your AV exclusions.

http://technet.microsoft.com/en-us/library/aa997602(EXCHG.80).aspx
0
 
jcharshafAuthor Commented:
Thanks for the link, but we already have our \Exchsrvr folders excluded from scans.
0
 
Alan HardistyCo-OwnerCommented:
Do you run a full virus scan over the weekend?
0
 
jcharshafAuthor Commented:
I just verified on all our systems that scheduled scan is not enabled.  Just to be safe I am going to add all the exclusions to the scheduled scan exclusions also.  It is weird that it is every Sunday, I'm not sure how to tell if any other service is scheduled to run on certain days, i cannot think of any that would be.
0
 
jcharshafAuthor Commented:
one thing that does run every weekend is our Symantec Backup exec.  Every Friday we start a full backup of all our exchange mailboxes, on Monday morning I have to put in the second tape to complete the backup job because it is spanning more than one tape, so the backup job is sitting idle for a day or so till it can resume with the second tape.
0
 
Alan HardistyCo-OwnerCommented:
Whilst it is only worth making one change at a time so that you know what the fix is when you find it, I would also check that you are on the latest version on Backup Exec - run Liveupdate to download any new updates.
What version of Exchange are you using?
0
 
jcharshafAuthor Commented:
Exchange Server 2003 SP2
Ver 6.5.7654.12

I will look for available updates to Backup Exec
0
 
Alan HardistyCo-OwnerCommented:
I suffered Exchange problems with Symantec Mail Security installed.  As soon as I removed it, the problems went away.  I didn't re-install it, and another question I worked on, they did remove and re-install and I recall that it seemed to sort out heir problems.
You can backup the settings to an .XML file before removal so you can easily put all your settings back without having to remember them.
0
 
jcharshafAuthor Commented:
thanks for the input, I will consider uninstalling and reinstalling the program.  I am a little reluctant though because it is a great spam filter for our office and I would need to have it uninstalled for an entire weekend to test this.  Do you recall if your other question you mention re-install the program right away or wait to see if their problem was resolved first?
0
 
Alan HardistyCo-OwnerCommented:
I believe it was done right away.
I used to think Symantec was a great anti-spam product until I found Vamsoft ORF.  My spam has dropped dramatically and I have now had 23 spam mail in 3 months, compared to 5 or 6 a week.  It is also very cheap at $239 per server.  Not trying to convert you, but just want to share my experience.
0
 
jcharshafAuthor Commented:
Sounds like you are blessed with no spam issues at all.  We receive thousands of spam messages daily, all that get filtered by Symantec.  Maybe one spam message a week gets into a mailbox.

thanks for your help.  I will try your method suggested.
0
 
Alan HardistyCo-OwnerCommented:
Everyone's spam levels vary it is true.  One customer of the EE Expert who put me onto Vamsoft had 18million emails in 12 days and 99% of those were deemed spam!
http://blog.sembee.co.uk/archive/2009/11/16/112.aspx
Anyway - hopefully backing up the settings, removing and then re-installing will resolve the issues.
I guess time will tell - at least it is not one of those open-ended problems where you have to wait for an indefinite period of time : )
0
 
jcharshafAuthor Commented:
Thanks for your help again.

Do you know what causes the problem between Exchange and the Symantec Mail Security?  I would like to think a program that's only purpose is to filter our Exchange mail would cooperate a little better with Exchange, lol.
0
 
Alan HardistyCo-OwnerCommented:
Never did get to the bottom of it and didn't spend time trying to find out I'm afraid.  Presumably some LiveUpdate download went a little screwy.
Sorry I can't offer any more useful suggestion on a fix for the Symantec problem.
0
 
jcharshafAuthor Commented:
I have been digging through my exchange server logs a bit more to try to figure this out.  I have a lot of these error messages in the event viewer:

Failed to create a new named property  for database "First  Storage Group\Mailbox Store  (email Server name)" because the number of named properties  reached the quota limit (8192).

Maybe Brightmail, or Symantec Mail Security is adding alot of X-Headers into the messages and then we are reaching the quota limits?  Im not sure if I completely understand the quotas, and the only fixe I can see is to increase the quota's but that seems temporary.  

Am I onto something? or is this just another issue that is going to bring our exchange server down eventually, lol.
0
 
jcharshafAuthor Commented:
Sorry for the late points awarding.  I have had several weeks now of reliable exchange server delivery thanks to your suggestions.
0

Featured Post

Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

  • 11
  • 8
Tackle projects and never again get stuck behind a technical roadblock.
Join Now