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Troubles authenticating OWA from 1 specific PC

Posted on 2010-03-29
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Last Modified: 2012-06-27
Im having troubles authenitcating OWA from a single PC. I am able to access OWA from other PC's with same credentials. I have tried using different browsers and same result. Any suggestions?  I have tested on another computer outside the domain with this user name and it worked on that PC. I have deleted all temp files and passwords. All to the same result. This is a Windows 7 starter PC and exhange that works for everyone else is 2003. Please help!!!!
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Question by:jeffreybuss
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Expert Comment

by:Rob Hutchinson
ID: 29109810
Try to run msconfig on the computer to disable extra programs running in memory that might be interferring with the connection:

Click the Start button then the ‘Run…’ menu choice and type in msconfig
This runs a program that will give an option to disable programs not needed to run Windows. If not sure what programs need disabling, it’s best to leave them.
Note here: the two tabs to be concerned with are the ‘Services’ and ‘Startup’ tabs.
On the Services tab, check the box, [  ] ‘Hide All Microsoft Services’ to prevent disabling services Windows needs to run.
On the ‘Startup’ tab, you can uncheck as much as needed here.

Maybe also turn off the firewall if it's enabled.

**on another note, can anyone else login to OWA from the computer that is having problems.
Can you also provide a printscreen of the error message?
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Author Comment

by:jeffreybuss
ID: 29115594
I have disabled the Windows firewall and removed Norton from the PC. I have checked msconfig and found nothing out of ordinary. This is a new PC so there is no addtional programs on here running besides the microsoft and adobe acrobat reader. There are no errors that pop up it just blinks back to the username and password screen, after 3 times goes to the error:Access is Denied screen. I have verified correct username and password and I am using the domain\username structure.
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Author Comment

by:jeffreybuss
ID: 29119490
Also I forgot to add that noone's username with work with this PC and OWA
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Expert Comment

by:Rob Hutchinson
ID: 29120907
Okay, couple of things to try:

1) Try booting into safemode with networking, then try and connect to OWA.

2) In normal mode, can you login using another user account maybe a local account say the local Administrator account then try and use OWA?
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Expert Comment

by:Rob Hutchinson
ID: 29120991
In step 2) above I'm referring to login to Windows using a different user profile.
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Expert Comment

by:Rob Hutchinson
ID: 29121128
regarding, " have checked msconfig and found nothing out of ordinary."

Still on the Services tab, check the box, [  ] ‘Hide All Microsoft Services’ to prevent disabling services Windows needs to run then disable everything else.
On the ‘Startup’ tab, uncheck everything here regardless.
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Author Comment

by:jeffreybuss
ID: 29124944
I have tried multiple local users on the window 7 starter. All with the same result. I have disabled all except for Microsoft Services. Same result. Here is something additional for you. This is an HP Mini, It has a linux OS layer that is boots to first and then boots into windows if I dont touch the screen. That linux partition has firefox on it and I tried it from there and it worked. Once I go back over to the WIndows 7 partition it results in the same as before even in safe mode. I have tried to contact HP but they wont give support on it even though they are the OEM provider. Go figure! You have any other Ideas I m at a complete loss and i have now wasted too many hours on this thing. :-)
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Expert Comment

by:Rob Hutchinson
ID: 29131469
It's obvious it's not hardware then. Something in Windows 7 security is preventing it.

I'd do a search for Windows 7 security settings, I tried to find something, but only found general articles and nothing that applied directly:

http://www.pcworld.com/businesscenter/article/174677/five_things_you_should_know_about_windows_7_security.html

From the above link:
The other IE8 security improvement is Protected Mode. Protected Mode relies on security components in Windows 7 to ensure that malicious or unauthorized code is not allowed to run within the browser. Protected Mode prevents things like drive-by downloads that install malicious software on your system just by visiting a compromised web site.

I'll keep looking though
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Accepted Solution

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Rob Hutchinson earned 2000 total points
ID: 29133468
hmm, found one post:

http://windows7forums.com/windows-vista-networking/4065-problem-internet-explorer-8-windows-7-a.html

<quote>
Try this: Go to Internet Options -> Connections -> Lan Settings and uncheck the Automatically detect settings checkbox. As soon as I did that my gadgets updated, Mesh logged in and IE started to work.
<endquote>
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Author Closing Comment

by:jeffreybuss
ID: 31708599
THANK YOU VERY MUCH!!!!!!!!!!!
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