evan86
asked on
Old Outlook 2007 reminder keeps returning
I have a user that is set up on Windows 7, Office 2007, and connected to Exchange 2003 SP2 (soon to be upgraded to 2007). The user had a recurring meeting setup in Outlook that they were an attendee to. It was set up to recur every Friday for a few months. About a month ago, the organizer of the meeting (another interal user on the same Exchange server) cancelled the meeting. The user in question processed the cancellation, as did other people (both on the same server, and other external ones). However, the one user in question now has a reminder that continually pops up that is reminding them of only one instance of the meeting (not the whole series) and the meeting is 5 weeks past due. I've already tried the following:
- Dismissing the reminder, it returns, even if I tell it to not remind me again
- Deleting the invite (it returns minutes later)
- Accepting the invite, leaving it on the calendar, and setting reminders to none
- Declining the invite, leaving it on the calendar, and setting reminders to none
- Running outlook.exe with the \cleanreminders switch
- Running outlook.exe with the \cleansniff switch
- Deleting the e-mail profile and setting up a new one
- Uninstalling Office and re-installing (not sure if it was completely removed, but I cleared out all the e-mail archives and files)
None of these items has taken care of the problem, the reminder continues to pop up. Any thoughts?
- Dismissing the reminder, it returns, even if I tell it to not remind me again
- Deleting the invite (it returns minutes later)
- Accepting the invite, leaving it on the calendar, and setting reminders to none
- Declining the invite, leaving it on the calendar, and setting reminders to none
- Running outlook.exe with the \cleanreminders switch
- Running outlook.exe with the \cleansniff switch
- Deleting the e-mail profile and setting up a new one
- Uninstalling Office and re-installing (not sure if it was completely removed, but I cleared out all the e-mail archives and files)
None of these items has taken care of the problem, the reminder continues to pop up. Any thoughts?
Encrypted1024
just wondering if they have a smartphone that they are syncing that could be forcing an import of old reminers.
You have to go into one of the recurring entries on the calendar and delete it, then tell it to delete all occurances of the event. I just came across this same thing a week or so ago and this fixed it for me.
ASKER
Yes, they do. They're syncing a Palm Pre to the Exchange server as well. However, the reminder is not popping up on the phone, just the PC.
Delete all occurrences on the phone.
ASKER
Alright, I'll give that a try. The user has left for the day, so I'll give it a shot first thing tomorrow and report back on what happens.
ASKER
Seems to be some issue with the phone. Even though the appointment wasn't showing up on the user's phone (they're having some sync problems with appointments) I told them to turn the phone off so it doesn't attempt to sync. After they turned the phone off, they deleted the problem appointment. I didn't return for over an hour (when it was coming up every 5 minutes). Once they turned they're phone back on, it came up within a minute.
Seems related - just not sure how to solve it if I can't delete the appointment on the phone.
Seems related - just not sure how to solve it if I can't delete the appointment on the phone.
What method are they using for the Sync? Activesync?
ASKER
Yes, it's using Activesync.
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ASKER
Yes, it's syncing wirelessly over Exchange ActiveSync - just like our other phones (iPhone, HTC Hero, etc...). I've run the hard reset and setup the mail account again. So far, so good. If it doesn't return by the end of the day, I'll consider this closed. Thanks.