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Adobe PDF Printing Preferences issue

A user reported an issue with the PDF Printer Preferences drop-down menus running outside the window and that there should be more checkboxes below the three that are showing (see screenshots).
We are using Windows XP SP3. Adobe Acrobat 9 Pro (version 9.3.1), and current video driver. The resolution is currently set to max, but I tried a few other resolution but made no difference in how the PDF Printing Preferences display. I've tried repairing, uninstalling, restarting, and then reinstalling but none have done the trick yet.

Please let me know if I can provide any more valuable information, and thank you for your assistance.
CVonBergAdobeIssue2.PNG
CVonBergAdobeIssue.PNG
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MrPeavs
Asked:
MrPeavs
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1 Solution
 
MrPeavsAuthor Commented:
bumping up the points .... seems a bit low after reviewing other adobe issues
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captainCommented:
Hi

Interesting issue. I have not come across this. I have however seen general display issues when users select custom font dpi sizes in the Display Properties>SETTINGS >Advanced dialog.

See:
http://forums.adobe.com/thread/376234#376234

Is there anything od in the display settings?

hth
capt.
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MrPeavsAuthor Commented:
Hi Capt,
Sorry to report, DPI is set to normal.

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captainCommented:
Quite weird, I am out of ideas on this but will monitor just in case I find out more.

Sorry
capt.
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MrPeavsAuthor Commented:
This following screenshot shows that the screen should look like. I was able to take this screenshot off a coworker of this individual's machine.
AdobeWorkingProperly.PNG
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captainCommented:
Yes, pretty much although on that system the size of the red 'x' looks rather bigger.

I would probably still try the dpi once more, maybe change it to small or large and back again..

just a thought.
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MrPeavsAuthor Commented:
I've got no problem testing out theories. I will switch the DPI to large tonight after the user leaves, restart the machine, switch it back to normal DPI, restart, and then see if the display reorganizes itself appropriately.
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MrPeavsAuthor Commented:
SOLUTION:
As you suspected, capt, the issue was related to DPI.

Eventhough the DPI was set to normal, I switched it to LARGE, restarted the machine, logged in after the reboot, changed it back to normal size, restarted again, logged in once more, checked the Printer Preferences and PRESTO --- a properly displayed window.
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MrPeavsAuthor Commented:
Captainreiss was spectacular! Full marks, thanks so much.
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captainCommented:
Excellent. Good when a hunch pays off.

Many thanks for the accept.
capt.
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