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Exchange 2010 - Blank Screen when accessing OWA

Posted on 2010-03-29
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I have just setup a new Exchange 2010 Server on Windows 2008 R2.

I had OWA working fine, and last week Friday installed a UCC Certificate and configured HTTP to HTTPS redirection.

The customer is telling me today that when accessing the OWA site, they get a blank page.  

I examined it, and they are right.  Even from the server itself I get the same thing.    

Per another article I have ensured I have the Exchange 2010 Pre-requisites installed (ran the command from Powershell) but that has not changed anything.  

What can I do to further troubleshoot this?
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Question by:trivalent
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by:castellansolutions
ID: 29032497
Does the event viever say anything?
Has it ever worked?
Did it all of the sudden just stop?
Does restarting the services make a difference?
What about trying by IP?
Have you tried more than 1 browser: Note firefox seems to be better at telling you what's actually happening the IE does!
DO IIS logs say anything?
Does it happen with other websites (such as /exchange?)


I may be shooting in the dark here but... what is the current loaded version of asp.net? it should be 64-bit (asfaik).

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by:trivalent
ID: 29033478
All great questions, but it looks like I've figured it out.

Exchange 2010 Rollup 1 was installed over the weekend, either automatically or by another administrator.  Uninstalled - and now OWA works again.

HA!

I hope this helps someone else.

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by:castellansolutions
ID: 29033557
Well hey when it doesnt work see what the last applied update was... right...
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by:trivalent
ID: 29035934
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castellansolutions earned 2000 total points
ID: 29036089
Start the Command prompt by right clicking it and selecting Run As Administrator.
Re-run the Exchange 2010 Rollup Update 1
 
Last Updated ( Jan 10, 2010 at 11:29 PM )  


That was kinda tricky... I wonder why the installer didnt just elevate the priviledges?  (being that it is a windows update and not just some program) either way though good info...
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by:trivalent
ID: 29036274
I had found the link already with the fix but I awarded you the points for chiming in so fast :)
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by:castellansolutions
ID: 29036677
"I had found the link already with the fix but I awarded you the points for chiming in so fast :)"


Thanks man.
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