troubleshooting Question

folders/files disappear XP

Avatar of kargen27
kargen27Flag for United States of America asked on
Windows XPLaptops Notebooks
11 Comments3 Solutions333 ViewsLast Modified:
I have been working on a laptop that seems to work fine except some folders disappear when the computer is shut down.  It is very specific in what disappears.  Any folder that alphabitically comes before the documents and settings folder will be gone after a reboot.  Doesn't matter if they have other files/folders in them or not.  I have also tried to hide files and about any other setting I could think of that might change things.  Files that come alphabitically after the documents and settings folders are not effected in any way and are always there.  Until recently we have been working around the problem by just naming every folder so that it comes alphabitically after the documents and settings folder.  Today though we needed to install a web based program and the program creates a folder and we can't change the name or the program will not find it.  The folder name starts with a "C" so it always disappears on restart.  
When the computer first boots a corrupt boot.ini error comes up for just a sec then the computer will go ahead and boot.  I have no idea if the boot.ini error is related or not.  The laptop is being used by a sheriffs department and came with software installed and we think the problem has been there from the very start.  All other laptops (same model and software installations) work just fine.

Other than just saying "that's odd" I'm pretty much lost.  Any ideas would be greatly appreciated.  I'm not even sure what zone to put this in.
ASKER CERTIFIED SOLUTION
lee555J5

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